[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Vertiv Holdings jobs](https://jobs.opennash.com/companies/vertiv-holdings/) · [Search jobs](/search/) Vertiv Holdings · Huntsville, AL # Technical Support Engineer Huntsville, AL, United States Operations Listed on Vertiv Holdings’s official careers site. Posted September 24, 2026. Check that it is still open and apply there. [Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20281416) [OpenNash Jobs](https://jobs.opennash.com/) / [Vertiv Holdings](https://jobs.opennash.com/companies/vertiv-holdings/) / Technical Support Engineer ## Job description ### POSITION SUMMARY The Technical Support Engineer works to resolve customer issues, assist Sales and Field Agents, maintain knowledge content, conduct research, proactively share information, position workarounds, and collaborate with the Technical Support team to handle customer escalations. This position is responsible for diagnosing and troubleshooting product software and hardware incidents reported by customers and/or field personnel. ### RESPONSIBILITIES Triage, troubleshoot, and resolve customer issues. Communicate to customers through the phone and digital medium to speed issue resolution. Assist Sales/Field Agents on technical issues relating to Vertiv product. Generate and maintain knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines. Research technologies online in search engines, Vendor sites, User forums as well as the knowledge management system. Proactively shares information with customers to help avoid potential future issues. Position workarounds with customers in a manner that helps them understand why the workaround is viable and helps achieve the desired business outcome. Collaborate with subject matter experts to assist with the escalation process. Ability to convey details about all Vertiv product offerings to their peers on the customer side. ### Requirements - Bachelor’s degree in computer science, information technology, or related technical field (or equivalent combination of education and experience.) - 2+ years of Customer Service Experience - 2+ years of IT/Data Center/Software Support Experience - Strong organizational skills with the ability to handle multiple tasks concurrently. Strong computer skills, including working knowledge of MS Office Suite. Highly detail-oriented with a critical degree of accuracy regarding problem-solving and analytical skills. Excellent time management and problem-solving skills Strong verbal and written communication skills. Strong presentation skills. ### Preferred Qualifications Strong networking background with industry-recognized certifications (e.g., Network+, Security+). Technical Certification on Microsoft, Cisco or any IT Related (CCNA, CCNP, MCSE, MCSA) Technical knowledge with IT/Networking Equipment and Tools and/or SQL/Web Applications Technical knowledge with External Authentication: Active Directory, TACACS+, RADIUS, Duo Technical knowledge of Security: SSL Certs, Firewalls, Routers Experience with environmental monitoring hardware and software solutions and underlying technologies. Familiarity with KVM Switching and Serial Console technologies Understanding of Virtual Computing concepts (VM’s, VM Hosts and Hypervisors) PHYSICAL & ENVIRONMENTAL DEMANDS Standard office environment. TIME TRAVEL REQUIRED Ability to support limited business travel #LI-RB1 ## At a glance - Posted by the employer: Sep 24, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 18, 2026 - Listed for: 24 days - Location: Huntsville, AL, United States[Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20281416) ## More jobs at Vertiv Holdings ### [Electronics Design Engineer](https://jobs.opennash.com/companies/vertiv-holdings/jobs/9fbef17298422395a522/) Huntsville, AL, United States ### [Global Product Manager (KVM & Serial Products)](https://jobs.opennash.com/companies/vertiv-holdings/jobs/50de96127186bcdc01d5/) Huntsville, AL, United States ### [Product Manager (Enterprise IT Management Software)](https://jobs.opennash.com/companies/vertiv-holdings/jobs/55d64a6f2a5e57935126/) Huntsville, AL, United States ### [Technical Sales Lab Engineer](https://jobs.opennash.com/companies/vertiv-holdings/jobs/234cd6840ce2d64a6539/) Huntsville, AL, United States ### [(Days/Solar) Machine Operator II](https://jobs.opennash.com/companies/vertiv-holdings/jobs/4db8189cafa997042131/) Ironton, OH, United States ## Similar jobs at other companies ### [Technical Support Engineer](https://jobs.opennash.com/companies/fortinet/jobs/21f8df80ae5577009859/) Fortinet · Atlanta, GA, United States ### [Technical Support Engineer](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/b30f1e80c8fa33f4039f/) Fidelity National Information (FIS) · Suite A & B, Bolingbrook, IL, United States of America ### [Senior Technical Support Engineer](https://jobs.opennash.com/companies/microsoft/jobs/14e2f806fc32c864513b/) Microsoft · United States, North Dakota, Fargo, North Carolina, Charlotte, Texas, Las Colinas, Washington, Redmond ### [Technical Support Specialist](https://jobs.opennash.com/companies/sanmina-sci/jobs/01b448f7456ac7c4cc0a/) Sanmina-SCI · Newark, CA, US OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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