[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Verisk Analytics jobs](https://jobs.opennash.com/companies/verisk-analytics/) · [Search jobs](/search/) Verisk Analytics · Norwich, Norfolk, United Kingdom # Motor Claims Handler Norwich, Norfolk, United Kingdom Hybrid Full-time Listed on Verisk Analytics’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on Verisk Analytics’s careers site →](https://fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4960) [OpenNash Jobs](https://jobs.opennash.com/) / [Verisk Analytics](https://jobs.opennash.com/companies/verisk-analytics/) / Motor Claims Handler ## Job description As a Motor Claims Handler, you will own the final stage of the credit hire claim process. Once the hire period has ended, you will investigate the claim, challenge what is being charged, and negotiate a fair settlement that minimises the financial impact for our customers. You will review hire, storage and recovery charges in detail, test whether the periods and rates claimed are reasonable, and decide whether storage was applicable at all. Prior claims handling experience is preferable, but full training is provided. If you have transferable skills and a real appetite to learn, we'd like to hear from you. ## Responsibilities Acquire expert knowledge of credit hire laws, rules and protocols - Manage your own caseload efficiently to achieve monthly targets both individually and as part of the team Negotiate and settle claims by agreement wherever possible - Review hire, storage and recovery timelines, rates and claimed periods to ensure they are reasonable and not exaggerated - Request and review supporting documentation to shape an effective settlement strategy - Communicate with all relevant parties by phone, email or letter, providing a professional standard of service to internal and external customers Nominate or instruct solicitors when required - Identify potential fraud indicators and escalate or manage them appropriately - Handle inbound and outbound calls - Keep a high standard of work, with clear, detailed case notes, to meet internal and external audit requirements ## Qualifications ### Essential - Strong attention to detail and analytical thinking - Excellent verbal and written communication, with the confidence to handle calls professionally Investigation and negotiation skills Sound, effective decision making Good organisation and time management Resilience and patience A results-driven mindset The ability to build relationships and work well in a team Desirable Previous claims handling experience (motor or credit hire) ### What We Offer 25 days' holiday plus bank holidays and wellbeing time Option to buy or sell up to 5 days' holiday Monday to Friday working week Hybrid working once you have reached competency And others #LI-MS1#Hybrid ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 4 days - Location: Norwich, Norfolk, United Kingdom - Work arrangement: Hybrid - Employment type: Full-time[Apply on Verisk Analytics’s careers site →](https://fa-ewmy-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4960) ## More jobs at Verisk Analytics ### [Automation Test Engineer](https://jobs.opennash.com/companies/verisk-analytics/jobs/87d6d77f16c1b3b21843/) Norwich, Norfolk, United Kingdom ### [Business Support Adminstrator](https://jobs.opennash.com/companies/verisk-analytics/jobs/2733098b4efa2dea8124/) Norwich, Norfolk, United Kingdom ### [Full Stack Software Developer (.NET/AWS)](https://jobs.opennash.com/companies/verisk-analytics/jobs/96ef77815e59c6a44ba7/) Norwich, Norfolk, United Kingdom ### [Fire Protection Field Representative](https://jobs.opennash.com/companies/verisk-analytics/jobs/857d884a9f4b31ad54e2/) Hartford, CT, United States ### [ISO PPC - Field Representative](https://jobs.opennash.com/companies/verisk-analytics/jobs/49fc33a65d31b4cd9a3b/) Medford, OR, United States ## Similar jobs at other companies ### [Senior Assistant, Claims-Motor Adjuster](https://jobs.opennash.com/companies/chubb/jobs/2aa7056aa74649644ae0/) Chubb · Bangkok, Thailand ### [Motor Claims Handler](https://jobs.opennash.com/companies/allianz/jobs/528c850fb7531d52a0c2/) Allianz · Leeds, England, United Kingdom ### [Motor Claims Handler](https://jobs.opennash.com/companies/axa-group/jobs/9fdc12159284a44e9ed7/) AXA Group · HAVERHILL, United Kingdom ### [Bodily Injury Claims Handler Motor - Dublin Hybrid](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/a43d63fde3ddd6daabcd/) Zurich Insurance Group · Dublin, D, IE ### [Complex Motor Claims Handler](https://jobs.opennash.com/companies/american-international-group/jobs/70efb79bfcfe091e7785/) American International Group · Manchester OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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