[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All UnitedHealth Group jobs](https://jobs.opennash.com/companies/unitedhealth-group/) · [Search jobs](/search/) UnitedHealth Group · Makati City, Metro Manila # Capacity Planner - Multiple Sites Makati City, Metro Manila Listed on UnitedHealth Group’s official careers site. Listed as of October 13, 2026. Check that it is still open and apply there. [Apply on UnitedHealth Group’s careers site →](https://careers.unitedhealthgroup.com/job/makati-city/capacity-planner-multiple-sites/34088/95106055200) [OpenNash Jobs](https://jobs.opennash.com/) / [UnitedHealth Group](https://jobs.opennash.com/companies/unitedhealth-group/) / Capacity Planner - Multiple Sites ## Job description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions. ### Primary Responsibilities - Compile, analyze, review, forecast, and trend complex data - Present analysis and interpretation for operational and business review and planning - Support short and long term operational / strategic business activities through analysis - Develop recommended business solutions through research and analysis of data and business process and implement when appropriate - Support ad hoc operational/strategic business activities through analysis and reporting - Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time - Perform other job-related work as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations - 3+ years of senior or executive level communication and/or presentation experience delivering detailed analyses and/or sound business cases or recommendations - 3+ years of experience with long range planning, financial modeling and complex data analysis of all contact center/back-office service area metrics - 3+ years of experience identifying sources of data, consuming and rationalizing the data, defining key production indicators and report building - 3+ years of experience handling complex operations and financial issues that may have division- or company-wide scope Experience with Workforce Management (WFM) software including NICE, Aspect, Verint Intermediate to advanced level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint) - Proven solid analytical and critical thinking skills to identify trends and influence business decisions - Proven excellent oral and written communication skills Preferred Qualification: Experience in the Healthcare industry At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 13, 2026 - Listed for: 95 days - Location: Makati City, Metro Manila[Apply on UnitedHealth Group’s careers site →](https://careers.unitedhealthgroup.com/job/makati-city/capacity-planner-multiple-sites/34088/95106055200) ## More jobs at UnitedHealth Group ### [AR Collections - OPI](https://jobs.opennash.com/companies/unitedhealth-group/jobs/c1dbaef865a181100a2c/) Makati City, Metro Manila ### [CSR Specialized - OPI](https://jobs.opennash.com/companies/unitedhealth-group/jobs/6cc6e43600422e0cfcf8/) Makati City, Metro Manila ### [Career Navigator](https://jobs.opennash.com/companies/unitedhealth-group/jobs/72536deae67971be57d8/) Makati City, Metro Manila ### [Deputy Manager - Collections Analyst](https://jobs.opennash.com/companies/unitedhealth-group/jobs/e3aa3916392d32085441/) Makati City, Metro Manila ### [Medicaid Navigator](https://jobs.opennash.com/companies/unitedhealth-group/jobs/35d2152a2529adc29096/) Makati City, Metro Manila ## Similar jobs at other companies ### [Beauty Advisor- Clinique- Traveling Demonstrator- Full-time- Multiple Sites Budapest](https://jobs.opennash.com/companies/estee-lauder/jobs/7520c1597d61e9e9de8d/) The Estée Lauder Companies · Budapest, BU, HU, Hungary ### [Beauty Advisor - Estée Lauder Companies - Full-time/Part-time/On-call - Copenhagen - Multiple Sites](https://jobs.opennash.com/companies/estee-lauder/jobs/95e98143353501622b7d/) The Estée Lauder Companies · Copenhagen, Denmark ### [Engineering Resource & Capacity Planner](https://jobs.opennash.com/companies/abb/jobs/0a7efe39444ff864cea4/) ABB · Beersel, Flemish Brabant, Belgium ### [WFM Capacity Planner](https://jobs.opennash.com/companies/allianz/jobs/a74e8199f72378eba32a/) Allianz · Sao Bernardo do Campo, Sao Paulo, Brazil ### [EHS Supervisor - Project Sites](https://jobs.opennash.com/companies/siemens/jobs/af254339c32447e6850f/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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