[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All UnitedHealth Group jobs](https://jobs.opennash.com/companies/unitedhealth-group/) · [Search jobs](/search/) UnitedHealth Group · Makati City, Metro Manila # Associate Director - General Management Makati City, Metro Manila Director Executive & Management Listed on UnitedHealth Group’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on UnitedHealth Group’s careers site →](https://careers.unitedhealthgroup.com/job/makati-city/associate-director-general-management/34088/95905658816) [OpenNash Jobs](https://jobs.opennash.com/) / [UnitedHealth Group](https://jobs.opennash.com/companies/unitedhealth-group/) / Associate Director - General Management ## Job description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. ### Primary Responsibilities Leadership & Operational Excellence - Provide strategic leadership and oversight to managers and senior medical coding professionals - Drive performance accountability, ensuring service delivery meets or exceeds established ### SLAs and KPIs - Lead high‑visibility initiatives such as new market launches, service expansions, and business development opportunities - Oversee planning, forecasting, and allocation of resources to meet operational and business requirements - Ensure adherence to standardized systems, processes, and methodologies for effective monitoring, control, quality management, and delivery of services ### Strategic Analysis & Industry Engagement - Deliver insights and analysis on competitive landscape, healthcare trends, regulatory changes, and market opportunities - Support senior leadership in shaping and influencing public healthcare policy and industry initiatives - Develop innovative solutions to address long-standing challenges in improving healthcare quality and outcomes ### People Management & Development - Lead people management activities including coaching, mentoring, career development, succession planning, and performance evaluations - Foster a culture of engagement, continuous improvement, collaboration, and high performance - Ensure seamless knowledge transfer to enhance organizational capability and operational reliability Quality, Reporting & Stakeholder Management - Prepare and deliver operational, performance, quality, and service improvement reports on schedule or as required Address and manage escalated client or operational issues with solid documentation and problem‑solving capabilities - Maintain solid relationships with internal and external stakeholders through regular reviews, communication, and alignment of expectations Compliance & Organizational Responsibilities Comply with company policies, employment conditions, and directives including but not limited to reassignment, shift changes, and flexible work arrangements Champion adherence to regulatory standards, data integrity, and compliance in all medical coding operations Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Bachelor's Degree holder - 10+ years of experience in BPO Healthcare Operations - Proven experience in managing teams and leading personnel Extensive experience in knowledge gathering, due diligence, project commissioning, transition management, and service transformation Experience working in multi-national, multi-cultural environments - Proficient in Microsoft Word, Excel, and Outlook - Proven excellent written and verbal English communication skills - Solid documentation skills and experience handling escalations and complex customer interactions - Ability to interpret and emulate customer-specific processes and operational frameworks - Proven highly customer-focused, adaptable, and able to perform under pressure - Proven capable of working independently with minimal supervision At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 20, 2026 - Listed for: 102 days - Location: Makati City, Metro Manila[Apply on UnitedHealth Group’s careers site →](https://careers.unitedhealthgroup.com/job/makati-city/associate-director-general-management/34088/95905658816) ## More jobs at UnitedHealth Group ### [Director People Development](https://jobs.opennash.com/companies/unitedhealth-group/jobs/9f6458eb98fa6eb6706b/) Makati City, Metro Manila ### [AR Collections - OPI](https://jobs.opennash.com/companies/unitedhealth-group/jobs/c1dbaef865a181100a2c/) Makati City, Metro Manila ### [Associate Instructional Designer - Multiple Sites](https://jobs.opennash.com/companies/unitedhealth-group/jobs/2c43da0d2cf4a7e5f0fb/) Makati City, Metro Manila ### [Associate Medical Coder](https://jobs.opennash.com/companies/unitedhealth-group/jobs/7b7b678fe8cb3984fe20/) Makati City, Metro Manila ### [Business Analyst - Multiple Sites](https://jobs.opennash.com/companies/unitedhealth-group/jobs/8a87b6c664b43a885592/) Makati City, Metro Manila ## Similar jobs at other companies ### [General Manager, Account Management](https://jobs.opennash.com/companies/deutsche-post/jobs/9020d8104868fdc504c3/) Deutsche Post · Singapore ### [General Management Corporate Internship - Summer 2027 (Undergraduate)](https://jobs.opennash.com/companies/cvs-health/jobs/b29616abf279c6297b1f/) CVS Health ### [Director Product Management](https://jobs.opennash.com/companies/target/jobs/07865af2e7eb2d7b8431/) Target · Bangalore, India ### [Director Contracts Management](https://jobs.opennash.com/companies/totalenergies/jobs/20b199410f80b08a98a4/) TotalEnergies ### [Program Management Director](https://jobs.opennash.com/companies/lockheed-martin/jobs/5bc4f28d82f9f43c08cd/) Lockheed Martin · Barton, AUS OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)