[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All UnitedHealth Group jobs](https://jobs.opennash.com/companies/unitedhealth-group/) · [Search jobs](/search/) UnitedHealth Group · Cooperstown, New York # Customer Service Representative Cooperstown, New York $16 - $29 per hour Customer Support Listed on UnitedHealth Group’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on UnitedHealth Group’s careers site →](https://careers.unitedhealthgroup.com/job/cooperstown/customer-service-representative/34088/100811470160) [OpenNash Jobs](https://jobs.opennash.com/) / [UnitedHealth Group](https://jobs.opennash.com/companies/unitedhealth-group/) / Customer Service Representative ## Job description This position is Onsite. Our office is located at 31 Beaver Street, Cooperstown, NY. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The primary work location is accessible only by stairs. Regular access to office space located on the third floor is required as part of performing essential job functions. This position is full-time Thursday-Sunday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of, Thursday-Sunday, 11:00pm-9:30am EST. It may be necessary, given the business need, to work occasional overtime. We offer 3 weeks of on-the-job training. During normal business of 8:00am - 4:30pm, Monday - Friday. ### Primary Responsibilities Answering inbound phone calls while providing a high-quality patient/caller experience. Responsible for code and emergency team responses. Responsible for monitoring various hospital alarm systems and responding in an efficient and timely manner. Scheduling, rescheduling, and canceling appointments. Working all assigned tasks in a timely manner according to departmental standards and documenting all actions taken within the system. Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers. Communicating effectively and in a professional manner. Processing all work-related responsibilities in an efficient, timely and accurate manner. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ### Required Qualifications - High School Diploma / GED Must be 18 years of age OR older - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Ability to work full-time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY Ability to work full-time Thursday-Sunday, 11:00pm-9:30am EST Preferred Qualifications: 1+ years of experience in healthcare customer service Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED #RPOLinkedIn ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Cooperstown, New York - Pay: $16 - $29 per hour[Apply on UnitedHealth Group’s careers site →](https://careers.unitedhealthgroup.com/job/cooperstown/customer-service-representative/34088/100811470160) ## More jobs at UnitedHealth Group ### [Patient Access Representative (Central Registration)](https://jobs.opennash.com/companies/unitedhealth-group/jobs/8a0ac9fbf1980c19c822/) Cooperstown, New York ### [AWS Contact Center Engineer](https://jobs.opennash.com/companies/unitedhealth-group/jobs/43511b569b83c4442acf/) Eden Prairie, Minnesota ### [Account Manager, Client Service - Remote](https://jobs.opennash.com/companies/unitedhealth-group/jobs/02f6d6f99b5714f24cc2/) Eden Prairie, Minnesota, United States +1 more ### [Account Manager, Client Services - Directed Spend Payer - Remote](https://jobs.opennash.com/companies/unitedhealth-group/jobs/bbcc920736b0579ccc3b/) Eden Prairie, Minnesota, United States +1 more ### [Associate Director, Customer Service](https://jobs.opennash.com/companies/unitedhealth-group/jobs/643af362606d33c1df67/) City of Muntinglupa, Calabarzon ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/f6dabec2462588201643/) Genuine Parts · Albany, NY ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/106f2f846443006e31ef/) Genuine Parts · Anchorage, AK ### [Customer Service Representative](https://jobs.opennash.com/companies/sanmina-sci/jobs/ea1e864ed0aed28ce1ab/) Sanmina-SCI · Tatabanya, HU ### [Representative II, Customer Service Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/a42b919930b550400ad9/) Cardinal Health · International ### [Customer Service Representative](https://jobs.opennash.com/companies/albertsons/jobs/411a7dc1f9568058b68d/) Albertsons · Melrose, MA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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