[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All United Parcel Service (UPS) jobs](https://jobs.opennash.com/companies/united-parcel-service-ups/) · [Search jobs](/search/) United Parcel Service (UPS) · Sioux City, IA # Customer Success Account Manager - Signature - Sioux City, IA SIOUX CITY, Iowa, United States of America Full-time Manager or lead Design Listed on United Parcel Service (UPS)’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on United Parcel Service (UPS)’s careers site →](https://www.jobs-ups.com/us/en/job/UPBUPSGLOBALR26038236EXTERNALENUS/Customer-Success-Account-Manager-Signature-Sioux-City-IA) [OpenNash Jobs](https://jobs.opennash.com/) / [United Parcel Service (UPS)](https://jobs.opennash.com/companies/united-parcel-service-ups/) / Customer Success Account Manager - Signature - Sioux City, IA ## Job description Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. ### Job Description This position will support a territory including NW and Central Iowa. ### Summary The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. ### Key Responsibilities Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update CRM with retention data, planning next steps for churn prevention/growth. ### Qualifications 1–4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. ### Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. ### Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. ### Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 4 days - Location: SIOUX CITY, Iowa, United States of America - Employment type: Full-time[Apply on United Parcel Service (UPS)’s careers site →](https://www.jobs-ups.com/us/en/job/UPBUPSGLOBALR26038236EXTERNALENUS/Customer-Success-Account-Manager-Signature-Sioux-City-IA) ## More jobs at United Parcel Service (UPS) ### [UX Researcher](https://jobs.opennash.com/companies/united-parcel-service-ups/jobs/0a9230b7f9f8f3458d35/) ALPHARETTA, Georgia, United States of America ### [1329 Twilight Part Time Supervisor](https://jobs.opennash.com/companies/united-parcel-service-ups/jobs/6d81546ca730a16c4fb6/) ### [1st class Mechanic](https://jobs.opennash.com/companies/united-parcel-service-ups/jobs/5a9e305d034a87bd0f27/) COVINGTON, Louisiana, United States of America ### [2026 Helper coordinator](https://jobs.opennash.com/companies/united-parcel-service-ups/jobs/3f4fa44fa5d85406c074/) ATLANTA, Georgia, United States of America ### [2027 Americas Region Industrial Engineering Summer Intern](https://jobs.opennash.com/companies/united-parcel-service-ups/jobs/7f3bfdd277d382232c33/) ## Similar jobs at other companies ### [Customer Success Account Manager, Microsoft Elevate](https://jobs.opennash.com/companies/microsoft/jobs/c94553eee7956883235e/) Microsoft · United States, Multiple Locations ### [Principal Customer Success Account Manager (CSAM)](https://jobs.opennash.com/companies/microsoft/jobs/83cda8888ba89ff57600/) Microsoft · United States, Multiple Locations ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/14008b07f488347aaf9a/) JPMorganChase · Brooklyn, NY, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/0a6e88df65cd7fcfff27/) JPMorganChase · Tampa, FL, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/wolters-kluwer/jobs/0212762a2f174e4632a0/) Wolters Kluwer · USA - Irvine, CA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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