[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All United Overseas Bank jobs](https://jobs.opennash.com/companies/united-overseas-bank/) · [Search jobs](/search/) United Overseas Bank · North Region # Senior Officer, Retention Officer North Region Senior individual contributor Administrative Listed on United Overseas Bank’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on United Overseas Bank’s careers site →](https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/North-Region-City-Area/Senior-Officer--Retention-Officer_JR74092-1) [OpenNash Jobs](https://jobs.opennash.com/) / [United Overseas Bank](https://jobs.opennash.com/companies/united-overseas-bank/) / Senior Officer, Retention Officer ## Job description ### Company 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. ### Job Description Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience. Handles customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status. Perform cross-selling of financial products and services based on customer needs and eligibility. Ensure accurate and timely documentation of customer interactions in CRM systems. Follow up on pending documentation and application requirements via email and phone. Adhere to compliance, data privacy, and operational guidelines. Escalate complex or unresolved issues to the appropriate teams for further handling. Meet individual and team KPIs, including service quality, productivity, and sales targets. ### Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: North Region[Apply on United Overseas Bank’s careers site →](https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/North-Region-City-Area/Senior-Officer--Retention-Officer_JR74092-1) ## More jobs at United Overseas Bank ### [Vice President, Relationship Manager, Medium Enterprise](https://jobs.opennash.com/companies/united-overseas-bank/jobs/9fa89b407990ccc7ad18/) North Region ### [AFC Operations Officer](https://jobs.opennash.com/companies/united-overseas-bank/jobs/45ea05d34ea96de417b0/) Bangkok ### [AVP (Sr Exec), Chargbk (ISS) Officer, COPC](https://jobs.opennash.com/companies/united-overseas-bank/jobs/bd85d9e852d37145229a/) Bandar Utama ### [Annual Fee Retention Officer](https://jobs.opennash.com/companies/united-overseas-bank/jobs/2555e19835e40367b4fd/) Central Region ### [Assistant Privilege Service Manager, Client Management Services (Contract)](https://jobs.opennash.com/companies/united-overseas-bank/jobs/1c80efd09feaf921401d/) Central Region ## Similar jobs at other companies ### [Mortgage Retention Officer](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/11da4206975a0149c463/) National Bank of Canada ### [Officer - Banking Operation Officer (Fund Transfer) - Hybrid](https://jobs.opennash.com/companies/citigroup/jobs/7c4eb54d487f34bcaef5/) Citigroup · Singapore Singapore ### [Relationship Officer - DBC Balance Builder Retention](https://jobs.opennash.com/companies/mashreq-bank/jobs/4cb1f5124e1b01dac339/) Mashreq Bank · Pakistan ### [Business Development Officer.Injaz - DBC - PL Retention.Retail Banking group](https://jobs.opennash.com/companies/mashreq-bank/jobs/1fd58942b2821ea7191e/) Mashreq Bank · United Arab Emirates ### [Officer, Mortgage Loan Retention team, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/1762cf58be8d6ac3bdc5/) DBS · Taipei OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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