[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All United Overseas Bank jobs](https://jobs.opennash.com/companies/united-overseas-bank/) · [Search jobs](/search/) United Overseas Bank · Central Region # AVP, Product Support Analyst (GenAI/Data), Group Infrastructure & Platform Services Central Region Data & Analytics Listed on United Overseas Bank’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on United Overseas Bank’s careers site →](https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/Central-Region-City-Area/AVP--Product-Support-Analyst--L2-Service-Recovery---Compliance-Technology_JR80741) [OpenNash Jobs](https://jobs.opennash.com/) / [United Overseas Bank](https://jobs.opennash.com/companies/united-overseas-bank/) / AVP, Product Support Analyst (GenAI/Data), Group Infrastructure & Platform Services ## Job description ### Company 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. ### Job Description The incumbent will be responsible for leading a specialized team dedicated to resolving complex and escalated technical issues affecting critical banking systems and services. This role involves ensuring rapid restoration of services, minimizing disruption, and implementing preventative measures to enhance overall system resilience and customer satisfaction ### Job Responsibilities Lead and manage the L2 Service Recovery Team, providing guidance, mentorship, and performance feedback. Oversee the end-to-end resolution of complex and critical incidents, ensuring adherence to established service level agreements (SLAs) and operational level agreements (OLAs). Act as a primary escalation point for L1 support and business units for major incidents, communicating effectively with stakeholders on incident status, impact, and resolution plans. Conduct thorough root cause analysis (RCA) for recurring incidents and collaborate with relevant engineering, development, and infrastructure teams to implement permanent fixes and preventive actions. Develop and maintain robust incident management processes, runbooks, and documentation to streamline service recovery efforts. Identify trends and patterns in service disruptions to proactively recommend and drive improvements in system architecture, monitoring, and operational procedures. Participate in post-incident reviews (PIRs) and contribute to continuous service improvement initiatives. Ensure 24/7 coverage for critical systems. Foster a culture of continuous learning, problem-solving, and collaboration within the team. Ensure compliance with all relevant banking regulations, internal policies, and security standards. Support Champion for DR/BCP to ensure smooth and seamless completion of the activities ### Job Qualifications Bachelor Degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 5 years of experience in IT operations, incident management, or technical support within the banking or financial services industry Proven experience in leading and managing L2 or similar technical support teams. Strong understanding of banking systems, applications, and infrastructure (e.g., core banking platforms, payment systems, trading platforms, network infrastructure, databases). Strong problem-solving, analytical, and decision-making skills under pressure. Experience with GenAI, AWS, Informatica, monitoring tools (e.g., Splunk, Dynatrace, Nagios), AI, Big Data (Hadoop), Prometheus, DB skills (SQL/Oracle), OS Skills (Unix/Linux), GenAI Cloud Technologies and ticketing systems (e.g., ServiceNow, Jira). Expertise in IT Service Management (ITSM) frameworks, particularly ITIL, with ITIL certifications being a significant advantage. Willing to be on-call 24 x 7 Demonstrated ability to perform root cause analysis and implement effective resolutions for complex technical issues. Excellent communication skills, both written and verbal, with the ability to articulate technical issues to non-technical stakeholders and senior management. Ability to work effectively in a fast-paced, high-pressure environment and manage multiple priorities simultaneously. Strong leadership qualities with the ability to motivate and develop a high-performing team ### Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Central Region[Apply on United Overseas Bank’s careers site →](https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/Central-Region-City-Area/AVP--Product-Support-Analyst--L2-Service-Recovery---Compliance-Technology_JR80741) ## More jobs at United Overseas Bank ### [AVP, Data Engineer, UOB Asset Management - Business Technology](https://jobs.opennash.com/companies/united-overseas-bank/jobs/e8dc87385c2bbf12bc46/) Central Region ### [Assistant VP, Finance Analytics](https://jobs.opennash.com/companies/united-overseas-bank/jobs/143c0290afc5cf613cb8/) Central Region ### [Assistant VP, Regional Data Modeler, Gp Compliance](https://jobs.opennash.com/companies/united-overseas-bank/jobs/21ed7dab58e684d26f1c/) Central Region ### [FVP/VP, Data Analytics, Group Wholesale Banking](https://jobs.opennash.com/companies/united-overseas-bank/jobs/9fb97724e524c24feb78/) Central Region ## Similar jobs at other companies ### [Product Technical Support Analyst (Fund Accounting)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/dd452554c87e6bfc5c39/) Fidelity National Information (FIS) · FIS, Manila, Philippines ### [Analyst Senior, Product Technical Support](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/600d7a27b15765958224/) Fidelity National Information (FIS) · Westend Center I, Sector II, Aundh, Pune-, Mahārāshtra, India ### [AVP, Deposits Product Management — Asia North CG/CPC](https://jobs.opennash.com/companies/citigroup/jobs/a26dfceaabf4f0a3ed28/) Citigroup · Kowloon Hong Kong ### [SAP CTE/Fieldglass Senior Business Analyst (AVP)](https://jobs.opennash.com/companies/citigroup/jobs/dd7f2f08f906c02c6406/) Citigroup ### [AVP/ Analyst, Product Manager, Investment Products and Advisory, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/6e93d3a3868be5135c7b/) DBS · Taipei OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)