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UniCredit

# Head of Infrastructure and IT Services

Executive IT & Infrastructure 

Listed on UniCredit’s official careers site. Listed as of October 21, 2026. Check that it is still open and apply there.
[Apply on UniCredit’s careers site →](https://careers.unicredit.eu/en_GB/jobsuche/JobDetail/Head-of-Infrastructure-and-IT-Services/112449)

[OpenNash Jobs](https://jobs.opennash.com/) / [UniCredit](https://jobs.opennash.com/companies/unicredit/) / Head of Infrastructure and IT Services

## Job description

As Head of Infrastructure & IT Services, you will lead the Bank’s ICT production services, ensuring service availability, performance, resilience and quality, in line with local business needs and Group strategy.

Your main responsibilities will include:
- Define and implement the Infrastructure & IT Services strategy, with a strong focus on operational resilience, risk reduction and alignment with the Bank’s objectives.
- Oversee ICT infrastructure operations, data center services, application support, service management, service desk and ICT support for the Head Office and branch network.
- Establish and monitor KPIs and SLAs, ensuring alignment with business objectives and regulatory and compliance requirements.
- Manage budgets, capacity planning and technology roadmaps.
- Coordinate Disaster Recovery plans and testing in support of the Bank’s Business Continuity strategy.
- Ensure end-to-end incident and problem management, including root cause analysis, corrective actions and communication with management and key stakeholders.
- Lead the Change Advisory Board and govern production changes.
- Ensure the effective administration, monitoring and support of critical banking applications and infrastructure.
- Oversee infrastructure architecture, lifecycle and obsolescence management, security solutions, network communications, servers, databases, middleware, storage, virtualization, backup and OpenShift operations.
- Drive the standardization and automation of infrastructure processes to improve resilience and optimize capacity.
- Manage technology vendors and ensure that services are delivered in line with contractual commitments and agreed service levels.
- Support regulatory initiatives and provide relevant information and reporting to Audit, Risk, Compliance and Regulatory Affairs.
- Lead and develop the Infrastructure & IT Services teams, promoting collaboration, accountability, professional development and a proactive approach to incident prevention.
- Work closely with business functions, Group ICT structures and other UniCredit Group companies.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 21, 2026
- Listed for: 8 days[Apply on UniCredit’s careers site →](https://careers.unicredit.eu/en_GB/jobsuche/JobDetail/Head-of-Infrastructure-and-IT-Services/112449)

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