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UBS · United States

# Client Service Specialist – Japan

United States Customer Support 

Listed on UBS’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on UBS’s careers site →](https://jobs.ubs.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25008&siteid=5012&PageType=JobDetails&jobid=348560)

[OpenNash Jobs](https://jobs.opennash.com/) / [UBS](https://jobs.opennash.com/companies/ubs/) / Client Service Specialist – Japan

## Job description

We are seeking a Client Service Core Specialist based in Tokyo to provide dedicated coverage for clients in Japan and across the APAC region. The role focuses on delivering consistently high-quality client experience, client communication, managing client requests and complaints as well as ensuring adherence to global client service. You will partner closely with Sales/Client Coverage and key stakeholders to identify potential risks, align expectations and support sustainable business growth.

Provide day-to-day client service coverage for institutional clients in Japan and across the APAC region, ensuring timely and accurate responses and proactive follow-up
- Coordinate with global Client Service and Operations partners to ensure smooth front-to-back (F2B) processing, clear handovers and consistent service delivery
- Identify potential risks and constraints (e.g., reporting requirements, cut-off times, legal/regulatory considerations, operational complexity), propose solutions and align expectations with Sales/Client Coverage and internal stakeholders
- Drive adherence to global client service and and front-to-back (F2B) processes processes, controls and documentation standards; escalate exceptions and support continuous improvement initiatives
- Partner with Operations, Legal, Compliance, Finance and Portfolio teams to resolve issues, support client requests and ensure consistent client experience
- Maintain appropriate tracking of onboarding and service delivery milestones, providing clear status updates and managing stakeholder communications

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: United States[Apply on UBS’s careers site →](https://jobs.ubs.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25008&siteid=5012&PageType=JobDetails&jobid=348560)

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