[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Uber jobs](https://jobs.opennash.com/companies/uber/) · [Search jobs](/search/) Uber · Taipei City, Taiwan # Customer Success Manager, Global (Annual Plan) Taipei City, Taiwan Full-time Manager or lead Customer Support Listed on Uber’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/303186) [OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Customer Success Manager, Global (Annual Plan) ## Job description About the Role As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management — you will use performance insights and operational expertise to drive real business outcomes for our merchant partners. The CSM is 70% focused on optimizing operational health — including operational efficiency, customer experience, and financial health — and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts in close partnership with Account Managers (AMs). ### You will own merchant operational health end-to-end diagnosing performance gaps, designing data-backed solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. You will work cross-functionally to advocate for your merchants and continuously improve our platform. ### What You'll Do Operational Optimization: Serve as a trusted operational advisor to merchants — diagnosing performance gaps, recommending Uber-backed solutions (e.g., POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement. ### Performance & Insights Monitor merchant performance using existing dashboards and reporting tools; lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership. ### Product Adoption & Engagement Drive adoption of Uber's product suite (eg POS end points implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction. ### Collaboration with Account Managers Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings. ### Retention & Churn Prevention Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalate. ### Basic Qualifications At least - 5 years of experience in B2B operations — Sales, Customer Success, Account Management, or upper management in retail/food industry - Bachelor's degree in Economics, Finance, Business Administration, or a related field - Demonstrated experience using performance metrics and customer insights to inform decisions and drive business outcomes Analytical ability — Comfortable working with data and performance metrics; ability to translate insights into clear, actionable recommendations for merchants and internal stakeholders Operational Excellence — Proven ability to identify merchant process inefficiencies and design scalable, data-backed solutions - Process Optimization — Proactively suggests and implements tailored solutions to improve efficiency at scale Cross-Functional Collaboration — Strong ability to work across functions and drive influence with multiple stakeholders at varying levels of seniority ### Preferred Qualifications Experience in consulting, account management, or a similar client-facing role Experience in food delivery, third-party marketplaces, or high-growth tech companies - Proficiency in SQL, with the ability to pull and interpret data to support analysis and decision-making - Excellent communication, negotiation, and organizational skills — able to present ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 5 days - Location: Taipei City, Taiwan - Employment type: Full-time[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/303186) ## More jobs at Uber ### [Account Executive, Mid Market, U4B (Sales Plan)](https://jobs.opennash.com/companies/uber/jobs/92aae597f4c80080fedd/) Taipei City, Taiwan ### [Ads Partner Manager, Global Delivery Partnerships](https://jobs.opennash.com/companies/uber/jobs/0b7040493743f202acbb/) Taipei City, Taiwan ### [Client Partner, Uber Advertising](https://jobs.opennash.com/companies/uber/jobs/10e80ef54ed4dac23896/) Taipei City, Taiwan ## Similar jobs at other companies ### [Customer Success Acc Manager - Global accounts](https://jobs.opennash.com/companies/microsoft/jobs/f7557f71d4b85ee6c4fd/) Microsoft · India, Karnataka, Bangalore ### [Customer Success Manager](https://jobs.opennash.com/companies/siemens/jobs/8f0a1e95a87327090bbf/) Siemens ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/968dc3344ecd103de2e5/) Microsoft · Finland, Uusimaa, Espoo ### [Customer Success Adoption Analyst](https://jobs.opennash.com/companies/siemens/jobs/ded519a15360458eab3d/) Siemens ### [Strategic Customer Success Manager, Global Accounts](https://jobs.opennash.com/companies/waters/jobs/83c041c0e5af5ce2fbd4/) Waters OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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