[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Uber · New York, NY # Senior Strategy & Operations Manager, SMB Scaled Success New York City, NY, United States Full-time Manager or lead $131,000 per year Operations Listed on Uber’s official careers site. Posted November 5, 2026. Check that it is still open and apply there. [Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/303391) [OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Senior Strategy & Operations Manager, SMB Scaled Success ## Job description About the Role Uber is looking for a Senior Strategy & Operations Manager on the US&C Retail SMB Scaled Growth team to own SMB Scaled Success—how onboarded merchants get visibility, quality, and growth at scale without enterprise-style account management. Retail SMBs drive differentiated local selection and strong unit economics, but many still lack the storefront visibility, catalog quality, and growth support needed to convert and retain. You will design and run scaled programs across categories (alcohol, florists, specialty foods, beauty, pets, Rest of Retail), pairing data analysis with program design and XFN execution across Product, Feed/Discovery, Catalog, Sales/DCO, Marketing, Ops, and Finance. You will take initiatives from insight → playbook → scaled rollout and influence leadership with clear recommendations. ### What You’ll Do Scaled Success programs: Design and run visibility/SOV, growth toolkits, integration self-help, and seasonal readiness programs that help onboarded SMBs grow. ### Quality & reliability Own SMB levers for eCR, found rate, FFR, replacement, and defect—turning insights into playbooks that scale across the long tail. ### GB & retention post-FOC Diagnose high vs. low performers after first order; run experiments and programs that lift SMB Gross Bookings and 28-day retention. ### XFN advocacy Partner with Product, Feed, Catalog, Sales/DCO, and Marketing on SMB tradeoffs (including vs. tentpole ENT) and embed scaled success in roadmaps and ops rhythms. ### Scaled operating system Build dashboards, scorecards, and partner workflows so DSC, ops, and self-serve channels deliver outcomes without 1:1 AM coverage. ### Basic Qualifications Degree: Bachelor's degree is required Experience: 5–7 years in strategy, operations, growth, consulting, or merchant operations. ### Analytics Strong problem-solving with data; SQL required; Excel/Sheets and visualization fluency. ### Execution & communication Track record delivering cross-functional programs in ambiguity; clear written/verbal influence with technical and non-technical stakeholders. ### Preferred Qualifications Marketplace / retail: On-demand grocery or retail experience; SMB vs. enterprise dynamics. ### Merchant / SMB growth Merchant success, quality, discovery/visibility, or long-tail scaled programs. ### Advanced analytics Advanced SQL and Tableau (or similar); self-serve analysis and metric validation. ### Quality or discovery Familiarity with completion/found-rate/defects and/or feed/SOV concepts. ### AI leverage Comfortable with ChatGPT, Gemini, Claude, Cursor (or similar) to increase productivity. ## Responsibilities ### For New York City, NY-based roles The base salary range for this role is USD $131,000 per year - USD $145,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. ## At a glance - Posted by the employer: Nov 5, 2026 - First seen by OpenNash: Nov 9, 2026 - Last checked: Nov 9, 2026 - Listed for: 4 days - Location: New York City, NY, United States - Employment type: Full-time - Pay: $131,000 per year[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/303391) ## Hiring at Uber - Open jobs: 824 - New in the last 7 days: After two weekly collections - Tracked since: Oct 19, 2026 [All Uber jobs](https://jobs.opennash.com/companies/uber/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Uber ### [Product Operations Manager - Offers Platform & Optimization](https://jobs.opennash.com/companies/uber/jobs/be798c43643b1f7a2868/) New York City, NY, United States ### [Regional Operations Manager II](https://jobs.opennash.com/companies/uber/jobs/c7153791e3f7d7e0c3b6/) New York City, NY, United States ### [Senior Central Operations Manager, AM Tooling & Digital Transformation – Expansion Central Ops](https://jobs.opennash.com/companies/uber/jobs/9fbae5985dd1949e7eda/) New York City, NY, United States ### [Senior Strategic Operations Associate, Core Operations](https://jobs.opennash.com/companies/uber/jobs/8781a1cd987d5ccf4afe/) New York City, NY, United States ### [Senior Strategic Operations Associate, Uber for Business](https://jobs.opennash.com/companies/uber/jobs/5800a314cf8296471d71/) New York City, NY, United States ## Similar jobs at other companies ### [Scaled Sales Lead, SMB, Cloud](https://jobs.opennash.com/companies/alphabet/jobs/5aaca0edd800b0d8d5a4/) Alphabet · Atlanta, GA, USA +1 more ### [(USA) Manager, Revenue Operations Scaled Services, Enablement and Support](https://jobs.opennash.com/companies/walmart/jobs/17a4896b99059ba0ea2f/) Walmart · United States ### [Scaled Hypersonics Chief Engineer​](https://jobs.opennash.com/companies/leidos/jobs/eefea6c84cb8922d980d/) Leidos · Huntsville, AL ### [Principal Product Manager, Scaled Content Systems](https://jobs.opennash.com/companies/netflix/jobs/428b0348e733b5017fe5/) Netflix · Remote, United States ### [Scaled Business Growth](https://jobs.opennash.com/companies/meta-platforms/jobs/26b118fc221078de9724/) Meta Platforms · Menlo Park, CA +2 more [Jobs in New York, NY](/locations/us/ny/new-york/)[Jobs in New York](/locations/us-ny/)[Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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