[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Uber jobs](https://jobs.opennash.com/companies/uber/) · [Search jobs](/search/) Uber · London, United Kingdom # Customer Success Manager, Grocery - Enterprise Strategic London, United Kingdom Full-time Manager or lead Customer Support Listed on Uber’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/302804) [OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Customer Success Manager, Grocery - Enterprise Strategic ## Job description Cleaned Document About the role and team Working as a Customer Success Manager at Uber means moving beyond the polished surface of account management to solve the messy, high-stakes operational realities our largest partners face every day. You will be the bridge between our digital platform and the physical storefronts of our most important enterprise partners, ensuring that Uber remains their preferred delivery engine through relentless analytical rigor and hands-on problem solving. The pace is intense and the environment is frequently ambiguous, requiring a mindset that thrives when there is no established playbook. This role is for those who take extreme ownership of partner outcomes, possess the grit to navigate internal friction, and are energized by the challenge of turning complex data into real-world marketplace reliability. If you prefer a predictable, transactional routine over the rewarding but demanding work of scaling global partnerships, this may not be the right fit for you. What you’ll do Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value. Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners. Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale. Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability. Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio. Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale. ### Basic Qualifications 3+ years of client-facing experience in account management, customer success, or consulting. Proficiency in data analysis and using Excel to drive business judgment and decision-making. Experience managing stakeholders across diverse business functions and levels. Bachelor’s degree or equivalent practical experience. Experience creating detailed execution plans for large-scale projects. ### Preferred Qualifications Proficiency in SQL to independently extract insights from large-scale datasets. Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans. Experience in the technology or food delivery industry managing high-pressure projects. Proven ability to influence without authority and navigate complex interpersonal dynamics. ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 4 days - Location: London, United Kingdom - Employment type: Full-time[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/302804) ## More jobs at Uber ### [Head of Customer Success, Enterprise, Uber Eats UK](https://jobs.opennash.com/companies/uber/jobs/59f077daa78480f5630a/) London, United Kingdom ### [Account Representative, Uber Eats, UK - South Asian Restaurant Specialist (Bengali Speaker)](https://jobs.opennash.com/companies/uber/jobs/0316b1494ba9ad8db399/) London, United Kingdom ### [Account Representative, Uber Eats, UK - South Asian Restaurant Specialist (Hindi/Urdu Speaker)](https://jobs.opennash.com/companies/uber/jobs/4511a4f7fdae5a2a5b6b/) London, United Kingdom ### [Account Representative, Uber Eats, UK - South Asian Restaurant Specialist (Tamil Speaker)](https://jobs.opennash.com/companies/uber/jobs/e09af5e656e49bd7e090/) London, United Kingdom ### [Associate Manager, Implementation, Uber for Business](https://jobs.opennash.com/companies/uber/jobs/326c5959a781cbe8014a/) London, United Kingdom ## Similar jobs at other companies ### [Senior Manager, Enterprise Customer Success](https://jobs.opennash.com/companies/autodesk/jobs/301a87f8f61a93fde836/) Autodesk · Tokyo, JPN ### [Customer Success Manager](https://jobs.opennash.com/companies/siemens/jobs/8f0a1e95a87327090bbf/) Siemens ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/968dc3344ecd103de2e5/) Microsoft · Finland, Uusimaa, Espoo ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/159785c3b30d850d9200/) Microsoft · Poland, Mazowieckie, Warsaw ### [Customer Success Adoption Analyst](https://jobs.opennash.com/companies/siemens/jobs/ded519a15360458eab3d/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)