[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Uber jobs](https://jobs.opennash.com/companies/uber/) · [Search jobs](/search/) Uber · Chicago, IL # Customer Success Manager, Global Delivery Partnerships Chicago, IL, United States Full-time Manager or lead $107,000 per year Customer Support Listed on Uber’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/159883) [OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Customer Success Manager, Global Delivery Partnerships ## Job description About the Role As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management — you will use performance insights and operational expertise to drive real business outcomes for our merchant partners. The CSM is 70% focused on optimizing operational health — including operational efficiency, customer experience, and financial health — and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts in close partnership with Account Managers (AMs). ### You will own merchant operational health end-to-end diagnosing performance gaps, designing data-backed solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. You will work cross-functionally to advocate for your merchants and continuously improve our platform. ### What You'll Do Operational Optimization: Serve as a trusted operational advisor to merchants — diagnosing performance gaps, recommending Uber-backed solutions (e.g., POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement. ### Performance & Insights Monitor merchant performance using existing dashboards and reporting tools; lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership. ### Product Adoption & Engagement Drive adoption of Uber's product suite (e.g., POS endpoints implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction. ### Collaboration with Account Managers Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings. ### Retention & Churn Prevention Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalate. ### Basic Qualifications At least 4 years of full time experience Experience in B2B operations — Sales, Customer Success, Account Management, or upper management in retail/food industry Bachelor's degree ### Preferred Qualifications Experience in consulting, account management, or a similar client-facing role Experience in food delivery, third-party marketplaces, or high-growth tech companies - Proficiency in SQL, with the ability to pull and interpret data to support analysis and decision-making - Excellent communication, negotiation, and organizational skills — able to present - Demonstrated experience using performance metrics and customer insights to inform decisions and drive business outcomes Analytical ability— Comfortable working with data and performance metrics; ability to translate insights into clear, actionable recommendations for merchants and internal stakeholders Operational Excellence — Proven ability to identify merchant process inefficiencies and design scalable, data-backed solutions - Process Optimization — Proactively suggests and implements tailored solutions to improve efficiency at scale Cross-Functional Collaboration — Strong ability to work across functions and drive influence with multiple stakeholders at varying levels of seniority ## Responsibilities ### For Chicago, IL-based roles The base salary range for this role is USD $107,000 per year - USD $119,000 per year. ### For New York City, NY-based roles The base salary range for this role is USD $119,000 per year - USD $132,000 per year. ### For San Francisco, CA-based roles For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 4 days - Location: Chicago, IL, United States - Employment type: Full-time - Pay: $107,000 per year[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/159883) ## More jobs at Uber ### [Account Executive, Uber for Business US&C](https://jobs.opennash.com/companies/uber/jobs/5d59b508c95b985ab7dd/) Chicago, IL, United States ### [Account Manager, Sales Uber Eats SMB](https://jobs.opennash.com/companies/uber/jobs/e8f85e52a01013076441/) Chicago, IL, United States ### [Account Partner, SMB Grocery & Retail](https://jobs.opennash.com/companies/uber/jobs/ce75b2289792bb26d481/) Chicago, IL, United States ### [Account Representative, Eats SMB Chicago](https://jobs.opennash.com/companies/uber/jobs/62dd462ac77ada6f2e13/) Chicago, IL, United States ### [Account Representative, Midwest](https://jobs.opennash.com/companies/uber/jobs/283fe018895caff14973/) Chicago, IL, United States ## Similar jobs at other companies ### [Client Success Officer](https://jobs.opennash.com/companies/jpmorganchase/jobs/9ea69b51e07df58f8b0a/) JPMorganChase · Chicago, IL, United States ### [Client Success Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/c6d87fedf1211611bec8/) JPMorganChase · Chicago, IL, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/wolters-kluwer/jobs/0212762a2f174e4632a0/) Wolters Kluwer · USA - Irvine, CA ### [Customer Success Senior Consultant WaveMark](https://jobs.opennash.com/companies/cardinal-health/jobs/0ac5c5ed7f6be6d37f30/) Cardinal Health · Portland, OR WA Seattle, WA ### [Customer Success Account Manager, Microsoft Elevate](https://jobs.opennash.com/companies/microsoft/jobs/c94553eee7956883235e/) Microsoft · United States, Multiple Locations OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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