[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Uber jobs](https://jobs.opennash.com/companies/uber/) · [Search jobs](/search/) Uber · New York, NY # Senior Central Operations Manager, AM Tooling & Digital Transformation – Expansion Central Ops New York City, NY, United States Full-time Manager or lead $118,000 per year Operations Listed on Uber’s official careers site. Posted September 8, 2026. Check that it is still open and apply there. [Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/301608) [OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Senior Central Operations Manager, AM Tooling & Digital Transformation – Expansion Central Ops ## Job description About the Role The Expansion Central Ops team is a global sub-function within Delivery Commercial Operations (DCO). We are the "Scale Engine" for the Account Management (AM) organization. Our mission is to empower every Account Manager to maximize their portfolio's growth at scale by ruthlessly eliminating capacity and operational friction, while building the unified tooling and operational infrastructure that enables them to save time and multiply their market impact. Whether optimizing workflow efficiency, strategic capacity allocation, or portfolio value execution, this team ensures that global AM segments (SMB, Enterprise, and Global Brands) can transition from a reactive operational state to a proactive, high-velocity commercial growth model. How do we replace friction with flow through technology? As a Senior Central Operations Manager focusing on AM Tooling & Digital Transformation, you are a key architect of the daily digital experience for our Account Managers. Your mission is to move beyond routine tool maintenance into continuous operational innovation—eliminating software friction by equipping AMs with integrated insights and streamlined workflows. You will help build and scale the "Unified Workspace," ensuring our tech stack empowers AMs to focus on high-value commercial impact. ### What You’ll Do - Participate in "build vs. buy" evaluations and operational user research for next-generation AM workspace enhancements, aligning commercial workflow needs with technical capabilities - Partner closely with Tech, Product, and RevOps teams to define operational user requirements, prioritize software enhancements (e.g., Gainsight/CRM tools), and streamline front-line interface workflows - Identify opportunities to consolidate single-use legacy applications into unified interfaces, measurably reducing system fragmentation and clicks-to-action for field teams - Design and execute Go-To-Market (GTM) adoption strategies, training playbooks, and change management frameworks for new software rollouts to maximize field adoption and tool CSAT/NPS Track tool adoption rates, feature utilization, and system efficiency metrics to quantify ROI and continuously refine workspace performance ### Basic Qualifications 4+ years of professional experience in Product Operations, Sales Operations, Technical Program Management, Sales Technology, Commercial Excellence, or Strategic Operations, or related field Data fluency with proficiency in data tools in Excel/Google Sheets to analyze system adoption, diagnose user friction points, and measure tooling performance Bachelor’s degree or equivalent practical experience ### Preferred Qualifications Hands-on experience working with CRM systems (e.g., Salesforce) or Customer Success / AM platforms (e.g., Gainsight) - Proven track record of leading end-to-end operational or tech implementation projects, including milestone management, risk mitigation, and tracking deliverables against key business metrics - Direct experience acting as a bridge between commercial users and Product/Engineering teams, collecting user feedback, and shaping UI/UX requirements - Proven track record of executing tool rollouts, migrations, or software adoption programs across global or multi-regional teams - Proficiency in SQL to pull metrics and independently evaluate feature utilization and rep behavior within tools A strategic, systems-first thinker who designs sustainable operational processes rather than relying on manual workarounds ## Responsibilities ### For Chicago, IL-based roles The base salary range for this role is USD $118,000 per year - USD $131,000 per year. ### For New York City, NY-based roles The base salary range for this role is USD $131,000 per year - USD $145,000 per year. ### For San Francisco, CA-based roles For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. ## At a glance - Posted by the employer: Sep 8, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 41 days - Location: New York City, NY, United States - Employment type: Full-time - Pay: $118,000 per year[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/301608) ## More jobs at Uber ### [Manager, Strategic Operations, Merchant Self Serve](https://jobs.opennash.com/companies/uber/jobs/d925996ed0a06ba95b21/) New York City, NY, United States ### [Oracle People System Release, Environment and Platform Governance Lead](https://jobs.opennash.com/companies/uber/jobs/49bdafb0f6e8fa1b8393/) New York City, NY, United States ### [Product Operations Manager - Offers Platform & Optimization](https://jobs.opennash.com/companies/uber/jobs/be798c43643b1f7a2868/) New York City, NY, United States ### [Program Leader, Global Membership CX](https://jobs.opennash.com/companies/uber/jobs/87357a1460123b839327/) New York City, NY, United States ### [Senior Strategic Operations Associate, Uber for Business](https://jobs.opennash.com/companies/uber/jobs/2bd22872607deca8d2fe/) New York City, NY, United States ## Similar jobs at other companies ### [Branch Operations Lead- Metro Central Area - Newton, MA](https://jobs.opennash.com/companies/jpmorganchase/jobs/87ae015fed9df2fc1852/) JPMorganChase · Newton, MA, United States ### [Digital Operations Supervisor](https://jobs.opennash.com/companies/murphy-usa/jobs/07af9944284673de8fc1/) Murphy USA · United States ### [Manager, Digital Experience & Web Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/30ca89b3cb321db096b9/) Cardinal Health · International ### [OPS-SABRE - Digital Tooling Initiatives](https://jobs.opennash.com/companies/nomura/jobs/4ba660e08ebd647d6838/) Nomura · Mumbai, IN ### [Tooling Maintenance Technician](https://jobs.opennash.com/companies/airbus/jobs/45487cd19fb641f777d4/) AIRBUS · Kinston, NC OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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