[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Uber · San Francisco, CA # Sr Customer Success Manager, Enterprise Strategic San Francisco, CA, United States Full-time Manager or lead $140,000 per year Customer Support Listed on Uber’s official careers site. Posted November 2, 2026. Check that it is still open and apply there. [Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/303872) [OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Sr Customer Success Manager, Enterprise Strategic ## Job description About the role and team Working as a Sr. Customer Success Manager at Uber means moving beyond the polished surface of account management to solve the complex, high-stakes operational realities our largest enterprise partners face every day. You will be the bridge between our digital platform and the physical storefronts of our most important enterprise partners, ensuring that Uber remains their preferred delivery engine through relentless analytical rigor and hands-on problem solving. The pace is intense and the environment is frequently ambiguous, requiring a mindset that thrives when there is no established playbook. This role is for those who take extreme ownership of partner outcomes, possess the grit to navigate internal friction, and are energized by the challenge of turning complex data into real-world marketplace reliability. If you prefer a predictable, transactional routine over the rewarding but demanding work of scaling global partnerships, this may not be the right fit for you. What you’ll do Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value. Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners. Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale. Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability. Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio. Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale. ### Basic Qualifications 6+ years of client-facing experience in account management, customer success, or consulting. Proficiency in data analysis and using Excel to drive business judgment and decision-making. Proficiency in SQL to independently extract insights from large-scale datasets. Experience managing stakeholders across diverse business functions and levels. Bachelor’s degree or equivalent practical experience. Experience creating detailed execution plans for large-scale projects. ### Preferred Qualifications Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans. Experience in the technology or food delivery industry managing high-pressure projects. Proven ability to influence without authority and navigate complex interpersonal dynamics. ## Responsibilities ### For Chicago, IL-based roles The base salary range for this role is USD $140,000 per year - USD $155,000 per year. ### For San Francisco, CA-based roles The base salary range for this role is USD $155,000 per year - USD $172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. ## At a glance - Posted by the employer: Nov 2, 2026 - First seen by OpenNash: Nov 9, 2026 - Last checked: Nov 9, 2026 - Listed for: 7 days - Location: San Francisco, CA, United States - Employment type: Full-time - Pay: $140,000 per year[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/303872) ## Hiring at Uber - Open jobs: 824 - New in the last 7 days: After two weekly collections - Tracked since: Oct 19, 2026 [All Uber jobs](https://jobs.opennash.com/companies/uber/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Uber ### [Director, AV Support Services](https://jobs.opennash.com/companies/uber/jobs/12f7ba9540ac76e3d9f2/) San Francisco, CA, United States ### [Director, Claims Management](https://jobs.opennash.com/companies/uber/jobs/3ece2d426786dd67333c/) San Francisco, CA, United States ### [Director, Customer Experience, U4B & Fleet Partnerships](https://jobs.opennash.com/companies/uber/jobs/f9ef68ed66c8bed45fc3/) San Francisco, CA, United States ### [Director, Embedded Insurance](https://jobs.opennash.com/companies/uber/jobs/5291733d630cd56977f1/) San Francisco, CA, United States ### [Director, Executive Compensation](https://jobs.opennash.com/companies/uber/jobs/c21c0f6568f002aaba1d/) San Francisco, CA, United States ## Similar jobs at other companies ### [Senior Customer Success Manager, Strategic Account Services](https://jobs.opennash.com/companies/amazon/jobs/550b502588fed3e5a3f6/) Amazon · US, NY, New York ### [Customer Success Manager, Global Strategic Account Execution](https://jobs.opennash.com/companies/vertiv-holdings/jobs/4a4e3adaa3b24e1bc90b/) Vertiv Holdings · Phoenix, AZ, United States ### [Senior Customer Success Manager, Strategic Account Services - Premium Beauty](https://jobs.opennash.com/companies/amazon/jobs/527e265f6304b624a8e3/) Amazon · US, TX, Austin ### [Strategic Customer Success Manager - Onshape](https://jobs.opennash.com/companies/ptc/jobs/b952d29ca4457e56ce60/) PTC · Boston, MA, USA ### [Summer 2027: Strategic Sourcing Intern, Customer Success & Sales](https://jobs.opennash.com/companies/intuit/jobs/22ab3403a7f434a87646/) Intuit · San Diego, California OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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