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Uber · Phoenix, AZ

# Autonomous Vehicle Remote Assistance Specialist(Overnight Shift In-Person)

Phoenix, AZ, United States Remote Full-time $25.90 per hour 

Listed on Uber’s official careers site. Posted October 14, 2026. Check that it is still open and apply there.
[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/303390)

[OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Autonomous Vehicle Remote Assistance Specialist(Overnight Shift In-Person)

## Job description

### About The Role

The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments. As an AV Remote Support Specialist, you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude.

This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders. This is a 100% in-person role and we do not offer remote positions or hybrid work. We are primarily looking to staff our overnight team which is 10pm-7am.

### What You Will Do
- Provide real-time intervention using camera and sensor feeds to support AV operations
- Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior) Exercise judgment in situations without clearly defined procedures
- Handle escalations and high-complexity incidents as part of core responsibilities
- Document incidents and provide detailed reports for downstream teams
- Communicate with cross-functional stakeholders to resolve issues
- Identify recurring issues and contribute to root cause analysis

### Basic Qualifications
- Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
- Ability to pass required certification training Understanding of U.S. traffic laws At least
- 1 year of experience in operations, technical support, product testing, or similar roles
- Must possess and maintain a valid driver’s license* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work.

### Preferred Qualifications

Strong judgment and decision-making skills Ability to maintain strong decision-making and focus during critical real-time operational incide

## Responsibilities

### For Phoenix, AZ-based roles

The base hourly rate amount for this role is USD $25.90 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

## At a glance
- Posted by the employer: Oct 14, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 5 days
- Location: Phoenix, AZ, United States
- Work arrangement: Remote
- Employment type: Full-time
- Pay: $25.90 per hour[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/303390)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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