[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Uber jobs](https://jobs.opennash.com/companies/uber/) · [Search jobs](/search/) Uber · CMX, Mexico # Program Manager, Merchant Onboarding CMX, Mexico Full-time Manager or lead Executive & Management Listed on Uber’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/301993) [OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Program Manager, Merchant Onboarding ## Job description About the Role As a Program Manager in the Delivery Commercial Operations (DCO) team, you will be responsible for overseeing and optimizing Merchant Onboarding processes to ensure efficiency, effectiveness, and alignment with organizational objectives. You will be accountable to creating and delivering future state processes within the end-to-end commercial lifecycle, leveraging outside-in best practices. You will play a pivotal role in driving continuous improvement initiatives, identifying opportunities for enhancement, and implementing best practices across the organization. This role requires strong leadership and influencing skills, analytical acumen, and the ability to collaborate with cross-functional teams to achieve operational excellence. Candidates should be champions of continuous improvement, have a passion for efficiency and appreciate the need to create the best commercial user and customer experience. ### What You'll Do Future State Process Design: Lead the design, analysis, and documentation of Merchant Onboarding processes in order to improve efficiency, create standards, and ensure compliance with regulatory requirements. ### Strategic Alignment & Commercial Centricity Ensure that all processes align with Delivery’s strategic objectives and contribute to the achievement of long-term goals of the commercial organization. ### Continuous Improvement Drive a culture of continuous improvement by identifying opportunities for enhancement, implementing best practices, and monitoring performance metrics. ### Cross-Functional Collaboration Collaborate closely with stakeholders from various departments including Commercial teams, Regional subject matter experts, Finance, Product and Compliance to understand process requirements, gather feedback, and implement changes effectively. ### Change Management Partner with change management efforts associated with process improvements, including communication, training, and stakeholder engagement. ### Performance Monitoring Establish key performance indicators (KPIs) and metrics to monitor process performance, track progress, and identify areas for further optimization. ### Risk Management Identify potential risks and bottlenecks in moving from design to implementation and develop mitigation strategies to minimize disruptions, delays and ensure business continuity. ### Support Technology Integration Collaborate with the Engineering team to leverage technology solutions for process automation, data analysis, and workflow optimization. ### Basic Qualifications Bachelor's degree, preferably in Engineering, Business Administration or similar fields 6+ years in Business Operations or Strategy roles within a commercial environment (Merchant, Sales, Revenue, or Product Operations). Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization. Fluency in English ### Preferred Qualifications MBA or similar - Master's level degree Experience in Business - Process Management or Analysis, with strong expertise in process mapping and redesign, using analytics to identify and resolve operational bottlenecks Experience in Strategy and Operations, specifically managing projects across the end-to-end Merchant Lifecycle Journey (acquisition, conversion, engagement, retention, and churn) with demonstrable results. Experience working with Product teams to launch new products at scale, serving as the bridge between Operations, Compliance, Product Dev, and Engineering, preferably within a B2B organization. Proven ability to analyze complex data, identify patterns, and provide solid evidence for data-driven recommendations. Strong project management experience, capable of planning, executing, and moving the organization along to meet the requirements of both small and large-scale projects. Fluency in Spanish is a plus. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 3 days - Location: CMX, Mexico - Employment type: Full-time[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/301993) ## More jobs at Uber ### [Account Coordinator](https://jobs.opennash.com/companies/uber/jobs/cc438f9e808e7117dbf1/) CMX, Mexico ### [Account Manager I, Eats Enterprise Strategic (Sales Plan)](https://jobs.opennash.com/companies/uber/jobs/25850816b6a78c440273/) CMX, Mexico ### [Account Partner, Eats SMB (Sales Plan)](https://jobs.opennash.com/companies/uber/jobs/baa39d40ab09520ec966/) CMX, Mexico ### [Account Representative, Eats SMB INT (Sales Plan)](https://jobs.opennash.com/companies/uber/jobs/a963a4a44808554bcbad/) CMX, Mexico ## Similar jobs at other companies ### [Merchant Onboarding & Experience Specialist](https://jobs.opennash.com/companies/meituan/jobs/e47783da7284e7a268a7/) Meituan · 利雅得 ### [Merchant Onboarding Analyst ANZ](https://jobs.opennash.com/companies/american-express/jobs/8fdbaabaf10c3fa7b739/) American Express · Kuala Lumpur, KUL, Malaysia ### [Merchant Onboarding Manager](https://jobs.opennash.com/companies/adyen/jobs/3e3523c5dc358d53d547/) Adyen · Singapore ### [Cluster Manager - Payments - Merchant Acquiring/Senior Cluster Manager - Payments - Merchant Acquiring](https://jobs.opennash.com/companies/bajaj-finserv/jobs/03cd9c341f3099fc770f/) Bajaj Finserv · Mumbai - Goregaon ### [Cluster Manager - Payments - Merchant Lending/Senior Cluster Manager - Payments - Merchant Lending](https://jobs.opennash.com/companies/bajaj-finserv/jobs/f3b9ceaccacf8269d24a/) Bajaj Finserv · Pune Corporate Office - Mantri [Executive & Management jobs](/functions/executive-management/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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