[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Uber jobs](https://jobs.opennash.com/companies/uber/) · [Search jobs](/search/) Uber · New York, NY # Head of US&C Regional CX, Mobility New York City, NY, United States Full-time Executive $203,000 per year Executive & Management Listed on Uber’s official careers site. Posted September 22, 2026. Check that it is still open and apply there. [Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/302267) [OpenNash Jobs](https://jobs.opennash.com/) / [Uber](https://jobs.opennash.com/companies/uber/) / Head of US&C Regional CX, Mobility ## Job description About the role and team Uber is reimagining the way the world moves — connecting people, products, and places every day at extra-ordinary scale. Our customer experience is a critical part of that promise: when millions of people rely on Uber, the experience they have with our products and support has to work in the real world, not just on paper. Customer Advocacy & Solutions (CAS) sits closest to the customer. We see what is happening on the ground, understand where experiences break down, and bring that reality into the teams building Uber at global scale. We connect regional business priorities with our global customer experience, support, product, and technology engine — making sure global solutions work for customers in the markets where they are used, and making sure regional needs are reflected in what we build next. The US&C team is a critical part of that mission. United States & Canada is one of Uber's largest and most strategically important regions, with enormous scale, complex market dynamics, and some of the most visible customer and business moments on the platform. The Opportunity As Regional Lead, Customer Advocacy & Solutions for US&C, you will lead the team responsible for bringing the US&C customer and business perspective into the global CX agenda — and turning that agenda into outcomes in the region. You will be the senior CAS partner to US&C commercial and operational leaders, building a deep understanding of their strategy, growth priorities, and biggest customer opportunities. You will translate those priorities into clear customer experience and support requirements, determine what should be solved globally versus through regional execution, and bring the right partners together to get it done. At the same time, you will lead the localization and in-market delivery of major global initiatives — from AI-powered customer support and new support technologies to global product and experience launches. You will help global teams understand where US&C requires a different approach, without creating unnecessary fragmentation, and ensure that what is built globally lands exceptionally well in the market. This is also a role for someone who wants to operate where the business gets real. Your team will be the subject-matter experts on US&C regulatory requirements, market nuances, customer behavior, and region-specific topics. You will lead execution on high-profile market moments and locally driven programs, including major events, strategic partnerships, and other business-critical initiatives. And you will drive a disciplined focus on defect reduction — turning customer pain points and operational signals into improvements that make the Uber experience better. What you’ll do Lead and develop a high-performing US&C CAS team, setting a clear direction and creating an environment where people can operate with strong judgment, pace, and accountability. Build trusted relationships with senior commercial and operational leaders across US&C, understand their priorities, and translate business strategy into customer experience and support needs. Own the regional perspective in global CX, bringing customer signals, frontline realities, regulatory considerations, and market context into global product, policy, automation, and experience decisions. Lead the localization and in-market execution of global programs, including AI-driven support experiences, automation, technology rollouts, and global product or experience launches. Decide when a problem needs a US&C solution versus when the right answer is to influence the global roadmap — and ensure the chosen path is executed well. Lead regional delivery for major market moments, strategic partnerships, acquisitions, and other US&C-specific programs where customer experience and operational readiness are critical. Drive in-market defect reduction across key customer journeys, partnering across cross-functionally to address root causes rather than symptoms. Create a strong feedback loop between the market and global teams: make the signal clear, get the right decisions made, and stay close enough to execution to ensure those decisions translate into better customer outcomes. ### Basic Qualifications Minimum 6 in project/program management experience Bachelor's Degree or equivalent work experience ### Preferred Qualifications 10+ years of professional experience in customer experience, operations, strategy, program management, or technology within a marketplace, platform, or multi-regional technology company. 3+ years of direct people management experience, including hiring, performance evaluation, and organizational development. 5+ years of experience managing programs specific to the US&C market, including direct engagement with regional compliance, regulatory standards, and operational models. Demonstrated track record of leading AI-driven customer support, CX automation, or technology-enabled support implementations in direct partnership with Product and Engineering teams. Documented experience leading end-to-end strategy and execution for high-visibility market launches, strategic partnerships, or post-acquisition integrations. Hands-on experience using analytical tools (e.g., SQL, Tableau, Excel) and core operational metrics (e.g., CSAT, NPS, contact rate, defect rate, SLA) to identify root causes and prioritize program roadmaps. Experience leading cross-functional alignment and presenting strategy to senior executive leadership (Director/VP level) across Commercial, Operations, Product, Engineering, Safety, and Legal teams. Track record of designing and implementing global-to-regional governance frameworks, operating rhythms, and feedback loops between regional business units and centralized global product/operations teams. Master of Business Administration (MBA) or equivalent advanced degree in a relevant field. ## Responsibilities ### For New York City, NY-based roles The base salary range for this role is USD $203,000 per year - USD $225,000 per year. ### For San Francisco, CA-based roles For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. ## At a glance - Posted by the employer: Sep 22, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 27 days - Location: New York City, NY, United States - Employment type: Full-time - Pay: $203,000 per year[Apply on Uber’s careers site →](https://iaziqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/UberCareers/job/302267) ## More jobs at Uber ### [Associate Actuary / Sr. Actuarial Analyst, Specialty & International Pricing](https://jobs.opennash.com/companies/uber/jobs/70218ce59909cfab59ac/) New York City, NY, United States ### [Director, Strategy & Planning, Autonomous](https://jobs.opennash.com/companies/uber/jobs/28a3680393252628f952/) New York City, NY, United States ### [Manager I, Account Management, Eats SMB](https://jobs.opennash.com/companies/uber/jobs/c76a587ef4907d7b9db5/) New York City, NY, United States ### [Program Lead, Delivery Product Insights & Rollouts Readiness](https://jobs.opennash.com/companies/uber/jobs/5d4ccae6e3831445a617/) New York City, NY, United States ## Similar jobs at other companies ### [Regional Head of Sales, bluesign - Americas](https://jobs.opennash.com/companies/sgs/jobs/02a07db83f1f37c5fc83/) SGS · Fairfield, NJ, United States ### [Mobility Controls Engineer](https://jobs.opennash.com/companies/general-dynamics/jobs/af92b283a0bf2e44ffd6/) General Dynamics · Sterling Heights, MI, US ### [Regional Head of AML Investigations](https://jobs.opennash.com/companies/wise/jobs/e3484c5b81069cd66133/) Wise · Austin, United States ### [Regional Head of Beverage Solutions](https://jobs.opennash.com/companies/deutsche-post/jobs/c475f878216e2c2675f8/) Deutsche Post · Edison, New Jersey, United States of America ### [Regional Head of Project Controls](https://jobs.opennash.com/companies/digital-realty-trust/jobs/c14a8ed264459b337c01/) Digital Realty Trust · Dallas, TX, United States [Jobs in New York, NY](/locations/us/ny/new-york/)[Jobs in New York](/locations/us-ny/)[Executive & Management jobs](/functions/executive-management/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)