[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All TUI jobs](https://jobs.opennash.com/companies/tui/) · [Search jobs](/search/) TUI · Hanover, Germany # Contact Center Manager (m/f/d) Hanover, Germany Manager or lead Customer Support Listed on TUI’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on TUI’s careers site →](https://careers.tuigroup.com/en/job/hanover/contact-center-manager-m-f-d/2937/45138985088) [OpenNash Jobs](https://jobs.opennash.com/) / [TUI](https://jobs.opennash.com/companies/tui/) / Contact Center Manager (m/f/d) ## Job description For TUI Hotels & Resorts, we are looking for a Contact Center Manager (m/f/d) Start as soon as possible or by arrangement | Fixed-term contract for 24 months | Full-time | Hybrid Make your personality your profession As Contact Center Manager, you will be responsible for managing, coordinating and continuously developing our externally operated contact centre for the TUI hotel brands. Together with internal and external partners, you will ensure excellent customer advice, optimise sales processes and actively contribute to the further development of our online sales activities. ### You will carry out these tasks with enthusiasm Managing and continuously developing contact centre activities for the TUI hotel brands in collaboration with external service providers. Developing and implementing strategies to optimise customer communication as well as service and sales quality across all contact channels. Ensuring agreed service levels, availability and quality standards to support online sales. Managing, supporting and further developing external service partners, including performance, quality and budget management. Taking responsibility for digital contact channels such as web chat, as well as identifying and implementing new technologies to improve the customer journey. Promoting automation and digitalisation initiatives, for example through the use of bots, FAQs and other self-service solutions. Analysing relevant KPIs and creating and further developing meaningful reports to manage and optimise customer contact channels. Working closely with internal departments, product owners and other stakeholders to continuously improve processes, tools and customer experiences. ### You should bring the following to the role Successfully completed studies in business administration, business informatics or a comparable field; alternatively, relevant commercial training with corresponding professional experience. Several years of experience in managing contact centres as well as in cross-functional and cross-company project management. Confident use of MS Office and experience with ticketing and collaboration tools, such as Jira and Microsoft Teams; knowledge of Google Analytics or comparable analytics platforms is an advantage. Business-fluent German and fluent English, both written and spoken. Strong communication and stakeholder management skills as well as experience working with internal and external partners. A strong affinity for digital technologies, omnichannel communication and the continuous development of customer contact channels. A structured, solution-oriented and independent way of working, combined with strong analytical thinking skills. ### What we offer A role with the world’s leading tourism group, offering international career opportunities A modern and forward-looking working environment with flexible working time models, remote working and desk sharing Comprehensive and personalised training opportunities and programmes The chance to work in a highly motivated team and an open, friendly and collegial corporate culture with flat hierarchies and short decision-making processes We look forward to receiving your application – regardless of your age, gender, nationality, ethnic origin, disability, sexual orientation, religion and/or beliefs. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Hanover, Germany[Apply on TUI’s careers site →](https://careers.tuigroup.com/en/job/hanover/contact-center-manager-m-f-d/2937/45138985088) ## More jobs at TUI ### [Contact Center Manager (m/w/d)](https://jobs.opennash.com/companies/tui/jobs/2bd6004021800d5859c5/) Hanover, Germany ### [Ausbildung Kaufleute für Büromanagement (m/w/d) bei TUI Business Services GmbH](https://jobs.opennash.com/companies/tui/jobs/a473e1744d9488ecd2a3/) Hanover, Germany ### [Ausbildung Kaufleute im E-Commerce (m/w/d) in Hannover](https://jobs.opennash.com/companies/tui/jobs/b018098add7bb458d5de/) Hanover, Germany ### [Ausbildung Tourismuskaufleute mit Schwerpunkt Reiseveranstaltung (m/w/d) in der TUI Zentrale](https://jobs.opennash.com/companies/tui/jobs/5d6f4b438405d9be3149/) Hanover, Germany ### [Controlling Manager ROBINSON & TUI MAGIC LIFE (m/w/d)](https://jobs.opennash.com/companies/tui/jobs/b3225540b6a774832b60/) Hanover, Germany ## Similar jobs at other companies ### [Contact Center Shared Services Representative](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0f72d4944b82ef25a3ee/) HSBC Holdings · Bangalore, Karnataka, India ### [Staff GPSO Contact Center](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0187c55e0ea7a1bc7531/) HSBC Holdings · Jakarta, West Java, Indonesia ### [Contact Center AI Solution Consulting Manager](https://jobs.opennash.com/companies/accenture/jobs/29910f6f6cde86c8c8ce/) Accenture ### [Tech Solutionist - Contact center](https://jobs.opennash.com/companies/bajaj-finserv/jobs/6f742e3051c71890827c/) Bajaj Finserv · Pune Corporate Office - Mantri ### [Cloud Contact Center (Amazon Connect) Consultant - Mexico](https://jobs.opennash.com/companies/accenture/jobs/d6a8046fa8e1af047d72/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)