[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) TUI · Southampton, GBR +1 more # Call Centre Agent - Intercruises Southampton, GBR +1 more Full-time {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}} Customer Support Listed on TUI’s official careers site. Posted November 5, 2026. Check that it is still open and apply there. [Apply on TUI’s careers site →](https://careers.tuigroup.com/en/job/southampton/call-centre-agent-intercruises/2937/46646796096) [OpenNash Jobs](https://jobs.opennash.com/) / [TUI](https://jobs.opennash.com/companies/tui/) / Call Centre Agent - Intercruises ## Job description We're looking for a friendly, solution-focused Call Centre Agent to join our customer service team in Edinburgh or Southampton. You'll be the voice of TUI, helping our customers with their queries and making sure every interaction leaves them smiling. The role will be published until 19.11 and is 100% onsite working ABOUT OUR OFFER Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more. ### Flexible working Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment. ### A career to shape Access the TUI Learning Hub to level-up and reach your ambitions. ### Broaden your network We champion intercultural collaboration and provide opportunities to work on global projects and teams. ### Community Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. ### ABOUT THE JOB You'll handle inbound calls and respond to customer queries professionally and efficiently, making sure every customer feels heard and valued. We need you to provide accurate information on products, services, processes, and policies so our customers always get the right answers. You'll log all customer interactions accurately in our CRM or call centre system, keeping everything organised and up to date. Meeting and exceeding KPIs such as call handling time, quality scores, and first-contact resolution will be part of your day-to-day success. Following scripts and compliance guidance where required ensures we maintain our high standards across the board. Supporting colleagues by sharing knowledge and best practices helps create a collaborative and supportive team environment. ### ABOUT YOU You've got clear communication and excellent listening skills that help you connect with customers. Proven experience in a customer service or call centre environment means you understand what great service looks like. Your ability to multitask and stay calm under pressure keeps things running smoothly even during busy periods. Excellent problem-solving ability allows you to find solutions quickly and effectively. IT literacy and CRM knowledge help you navigate systems with confidence. From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. #LI-LT1 #LI-Onsite ## At a glance - Posted by the employer: Nov 5, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 3 days - Location: Southampton, GBR +1 more - Employment type: Full-time - Pay: {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}}[Apply on TUI’s careers site →](https://careers.tuigroup.com/en/job/southampton/call-centre-agent-intercruises/2937/46646796096) ## Hiring at TUI - Open jobs: 416 - New in the last 7 days: After two weekly collections - Tracked since: Jul 16, 2026 [All TUI jobs](https://jobs.opennash.com/companies/tui/) · [Weekly hiring report](/reports/hiring/) ## More jobs at TUI ### [Contact Center Manager (m/f/d)](https://jobs.opennash.com/companies/tui/jobs/a2485543f2968f92b9bb/) Hanover, Germany ### [Contact Center Manager (m/w/d)](https://jobs.opennash.com/companies/tui/jobs/2bd6004021800d5859c5/) Hanover, Germany ### [Crystal Ski Hub Customer Service Advisor | The Snow Centre](https://jobs.opennash.com/companies/tui/jobs/01aea273aba7481c6e64/) Stretford, United Kingdom ### [Customer Service Advisor - Programme Change](https://jobs.opennash.com/companies/tui/jobs/7cb4e9eb6b3348f87cb3/) Casablanca, Morocco ### [Customer Services Advisor | Programme Change | Curaçao](https://jobs.opennash.com/companies/tui/jobs/9c1fbcdae34dd6f3e7fd/) Willemstad, Curaçao ## Similar jobs at other companies ### [Ejecutivo Call](https://jobs.opennash.com/companies/sgs/jobs/492669b6ee6be8dcf762/) SGS · Bogotá, Colombia ### [Dispatcher On-Call](https://jobs.opennash.com/companies/marriott-international/jobs/a7588f01fde0cd74e55c/) Marriott International ### [Ejecutivo Call Center](https://jobs.opennash.com/companies/sgs/jobs/d6dba679b96592209cd0/) SGS · Bogotá, Colombia ### [Assistant, Operations-Call Center](https://jobs.opennash.com/companies/chubb/jobs/59a2064e5c89ebc9c6b1/) Chubb · Bangkok, Thailand ### [Call Center Analyst](https://jobs.opennash.com/companies/ntt/jobs/af16db570bed066f7ace/) NTT · Gurgaon, HR, IN, India [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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