[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Truist jobs](https://jobs.opennash.com/companies/truist/) · [Search jobs](/search/) Truist · Charlotte, NC # Enterprise Fraud Management Operational Excellence Charlotte, North Carolina, USA Full-time Executive & Management Listed on Truist’s official careers site. Posted August 25, 2026. Check that it is still open and apply there. [Apply on Truist’s careers site →](https://careers.truist.com/us/en/job/TBJTBFUSR0117078EXTERNALENUS/Enterprise-Fraud-Management-Operational-Excellence) [OpenNash Jobs](https://jobs.opennash.com/) / [Truist](https://jobs.opennash.com/companies/truist/) / Enterprise Fraud Management Operational Excellence ## Job description The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). ### Regular or Temporary Regular Language Fluency: English (Required) ### Work Shift 1st shift (United States of America) ### Please review the following job description The Operational Excellence Leader is a senior member of the Enterprise Fraud Management team who plays an integral role in the department's ability to meet corporate objectives. This leader identifies and removes unnecessary steps to streamline processes enabling us to maximize operational speed and quality at an optimal cost while maintaining an excellent client experience. The role will be measured on his/her ability to collaborate with operational leaders and drive for results. ### ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. - Responsible for leading and deploying new initiatives and executing on complex operational processes. - Recommends procedures, establishes, modifies documents, and coordinates implementation of proper control and compliance procedures. - Maintains procedure inventory. - Advise management on desirable operational adjustments due to regulatory, product/service, environmental and/or vendor management changes. - Special projects, research, analysis as assigned by the Fraud Deputy Director or the Head of EFM. - Development of key performance metrics. - Thoughtful, key contributor to operational strategy discussions. - Flexible and willing to respond to unanticipated issues and constantly reprioritize based on business demands. - Evaluate situations, identify gaps, recommend controls/products to achieve strategic objectives, and "tell the story" succinctly in order to gain support and champion change. - Lead operational changes through formal change management processes. - Leverage data to drive informed decision making. - Challenge stakeholders in a constructive manner. ### Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - SME in respective area within EFM. - Autonomous self-starter who takes initiative and works independently while effectively escalating issues or concerns. - Minimum of eight (8) years' experience managing large operational functions; preferably in fraud. - Exceptional documentation and process management skills. - Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint) - Experience with front end reporting tools such as Tableau, Sisense, or equivalent - Ability to translate leadership vision into executable strategies. - Exceptional written and verbal communication skills. - Working knowledge of the Uniform Commercial Code (UCC), Reg E, Reg CC, Reg Z, and other rules and regulations as required. - Ability to deliver results working with cross functional teams. - Ability to influence others at all levels in the organization without direct authority. - Bachelor's degree in business-related field or equivalent education and related training. - Solid time management and organizational skills. ### Preferred Qualifications 1. Prior experience leading fraud operational functions. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work ## At a glance - Posted by the employer: Aug 25, 2026 - First seen by OpenNash: Aug 21, 2026 - Last checked: Oct 20, 2026 - Listed for: 60 days - Location: Charlotte, North Carolina, USA - Employment type: Full-time[Apply on Truist’s careers site →](https://careers.truist.com/us/en/job/TBJTBFUSR0117078EXTERNALENUS/Enterprise-Fraud-Management-Operational-Excellence) ## More jobs at Truist ### [Asset Liability Management Associate or Senior Associate](https://jobs.opennash.com/companies/truist/jobs/12e5a09fe1fbd1072acc/) Charlotte, North Carolina, USA ### [Asset Liability Management Senior Analyst](https://jobs.opennash.com/companies/truist/jobs/445c188a09dc4cc32fd5/) Charlotte, North Carolina, USA ### [Asset Liability Management Senior Associate](https://jobs.opennash.com/companies/truist/jobs/e2fff20f427888995ca6/) Charlotte, North Carolina, USA ### [Executive Compensation Lead](https://jobs.opennash.com/companies/truist/jobs/bad81dbad1c7ec04604f/) Charlotte, North Carolina, USA ### [ABL Group Credit Delivery Leader](https://jobs.opennash.com/companies/truist/jobs/5274b6a4df5903e6c540/) Charlotte, North Carolina, USA ## Similar jobs at other companies ### [Compliance - Operational Risk Management - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/0b76f53c8ffeafb703b6/) JPMorganChase · Brooklyn, NY, United States ### [Enterprise Operational Risk - Risk Management - Lead Associate](https://jobs.opennash.com/companies/fannie-mae/jobs/5fa164192ce1f97ff993/) Fannie Mae · Reston, Virginia ### [Security and Operational Resilience Program Management Specialist](https://jobs.opennash.com/companies/deutsche-post/jobs/9fa286897ee1ec42e9f7/) Deutsche Post · Miami, Florida, United States of America ### [Senior Controls Engineer, Operational Technology Fleet Management](https://jobs.opennash.com/companies/equinix/jobs/0798b349cf3ac800a862/) Equinix · Toronto, Ontario, Canada +1 more ### [Enterprise Product Management Brand Advocate Manager](https://jobs.opennash.com/companies/best-buy/jobs/4a508d6cc7824f8ca5f5/) Best Buy · Richfield, Minnesota OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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