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Trip.com Group · Shanghai

# Global Social Media Manager

Shanghai Manager or lead Operations 

Listed on Trip.com Group’s official careers site. Posted July 3, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ035865&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / Global Social Media Manager

## Job description

职位描述
- Aim to improve service efficiency, quality and customer experience, design and optimize the service procedure, create a solution and facilitate its implementation
- Have a good knowledge of the business needs and can analyze its pain points, explore customers' deep requests and promote the improvement of the service team
- Possess unique horizons and sensitivities, can identify defects and areas for improvement in the procedure to enhance its effectiveness
- Track and locate business anomalies, conduct in-depth analysis and induction, and put forward constructive suggestions on data indicators
- Responsible for data analysis related to the service operation, in-depth understanding of the business, completing the construction of the data dashboards, various topic analyses and report writing 任职资格 Education: College+ Language Level: EN proficient & Proficient in Mandarin at a native-level, Japanese/Korean/Cantonese proficient will be a plus Experience: Possess prior experience in public opinion analysis or background in customer relationship analysis.

## At a glance
- Posted by the employer: Jul 3, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 108 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ035865&atsApiType=Moka)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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