[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Trip.com Group jobs](https://jobs.opennash.com/companies/trip-group/) · [Search jobs](/search/)

Trip.com Group · Shanghai

# RWFM Specialist-NPL

Shanghai Operations 

Listed on Trip.com Group’s official careers site. Posted July 29, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036196&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / RWFM Specialist-NPL

## Job description

职位描述 - Support to achieve service level and efficiency targets from Work Force Management perspective
- Real-time monitoring of service level and providing suggestions to service team
- Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
- Implement improvement measures to ensure SLAs are well met
- Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
- Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities 任职资格 - Full-Time Bachelor degree or above
- Fluent in both English and Mandarin
- Good communication skills to build up effective collaboration
- Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
- Ability to work under pressure
- Proactive and self-motivated
- Night shift is required

## At a glance
- Posted by the employer: Jul 29, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 82 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036196&atsApiType=Moka)

## More jobs at Trip.com Group

### [AI Content (Associate) Manager](https://jobs.opennash.com/companies/trip-group/jobs/28826084406120a2618c/)

Shanghai

### [AI Manager EN SHACC ALL](https://jobs.opennash.com/companies/trip-group/jobs/a13f15120d001dc23d94/)

Shanghai

### [AI QA](https://jobs.opennash.com/companies/trip-group/jobs/f7f93e1e3164e39ea841/)

Shanghai

### [AI Solution (JP+EN)](https://jobs.opennash.com/companies/trip-group/jobs/cb5b84d96e2431519be6/)

Shanghai

### [AI Solution (小语种)](https://jobs.opennash.com/companies/trip-group/jobs/22070ffd4fa248f94097/)

Shanghai

## Similar jobs at other companies

### [Head - NPL](https://jobs.opennash.com/companies/aumovio/jobs/cb5f9a790b356ba24c26/)

Aumovio · Gurgaon, HARYANA, India

### [Augmented Developer - Npl Process Innovation](https://jobs.opennash.com/companies/intesa-sanpaolo/jobs/6d6c10963d5a1cba32a3/)

Intesa Sanpaolo · Milano - Torino - Brescia - Na, IT

### [NPL Manager 新产品启动项目管理（芜湖）](https://jobs.opennash.com/companies/aumovio/jobs/25d10accc503f90c838e/)

Aumovio · Wuhu, An Hui Sheng, China

[Operations jobs](/functions/operations/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)