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Trip.com Group · Shanghai

# RWFM Specialist_EN_FLT

Shanghai Operations 

Listed on Trip.com Group’s official careers site. Posted July 22, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036109&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / RWFM Specialist_EN_FLT

## Job description

职位描述 - Support to achieve service level and efficiency targets from Work Force Management perspective
- Real-time monitoring of service level and providing suggestions to service team
- Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
- Implement improvement measures to ensure SLAs are well met
- Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
- Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities 任职资格 - Full-Time Bachelor degree or above
- Fluent in both English and Mandarin
- Good communication skills to build up effective collaboration
- Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
- Ability to work under pressure
- Proactive and self-motivated
- Night shift is required

## At a glance
- Posted by the employer: Jul 22, 2026
- First seen by OpenNash: Oct 26, 2026
- Last checked: Nov 9, 2026
- Listed for: 110 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036109&atsApiType=Moka)

## Hiring at Trip.com Group
- Open jobs: 541
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 19, 2026

[All Trip.com Group jobs](https://jobs.opennash.com/companies/trip-group/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Trip.com Group

### [RWFM Specialist_JP_HTL](https://jobs.opennash.com/companies/trip-group/jobs/2b4c8ba17620c45d5c87/)

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### [RWFM Specialist_SEA](https://jobs.opennash.com/companies/trip-group/jobs/3b5cf5793c4bae3cc931/)

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### [SEM投放优化专家](https://jobs.opennash.com/companies/trip-group/jobs/ec4b4d435a75897f534f/)

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### [SEO Manager](https://jobs.opennash.com/companies/trip-group/jobs/df7ac655c5f5ae035377/)

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### [SEO Operations Coordinator](https://jobs.opennash.com/companies/trip-group/jobs/cafb092a350056bc5b9c/)

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