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Trip.com Group · Shanghai

# 携程国际业务校企实习

Shanghai Operations 

Listed on Trip.com Group’s official careers site. Posted October 21, 2025. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ031192&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 携程国际业务校企实习

## Job description

您需要做什么？

### 客户售前售中咨询与售后问题解决
- 接听海外客户来电，处理在线聊天及邮件咨询。
- 解答关于产品功能、订单状态、问题追踪、售后服务政策的疑问。
- 准确诊断客户提出的产品使用问题，提供清晰的问题解决方案。
- 妥善处理客户投诉与争议，积极挽回客户信任，维持好评率和品牌信誉度。

### 订单与流程处理
- 负责海外平台订单的异常处理、跟进与协调。
- 与内部团队沟通协作，解决客户遇到的复杂问题并跟进直至解决。

### 您需要具备哪些能力？ 1语言能力

英语/日语/韩语/欧洲小语种（意大利/西班牙/法语/俄语）东南亚小语种（泰语/印尼语/马来语）口语流利，发音标准，能与海外客户进行无障碍的电话及在线语音沟通。有海外留学经验，有语言特长优先考虑； 2.

### 能力素质

应变能力、协调能力、抗压能力、问题解决能力，快速掌握公司产品，耐心负责，逻辑清晰。

### 技能工具
- 熟练使用平台系统及办公软件

### 团队协作能力
- 能有快速分解任务，有效参与到团队项目中。

## At a glance
- Posted by the employer: Oct 21, 2025
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 363 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ031192&atsApiType=Moka)

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### [AI Manager EN SHACC ALL](https://jobs.opennash.com/companies/trip-group/jobs/a13f15120d001dc23d94/)

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### [AI QA](https://jobs.opennash.com/companies/trip-group/jobs/f7f93e1e3164e39ea841/)

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### [AI Solution (JP+EN)](https://jobs.opennash.com/companies/trip-group/jobs/cb5b84d96e2431519be6/)

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### [AI Solution (小语种)](https://jobs.opennash.com/companies/trip-group/jobs/22070ffd4fa248f94097/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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