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Trip.com Group · Shanghai

# Service Solution-Complaint SHACC

Shanghai Operations 

Listed on Trip.com Group’s official careers site. Posted August 3, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ027481&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / Service Solution-Complaint SHACC

## Job description

### Core Responsibilities

Handle the conjunction of service complaint procedure before the new products launch; Conduct front-line service (complaint case) process & procedure, service rules formulation and release; Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring; Collect feedback from the service team to help respond to related questions and improve common process problems; Cross-function communication and promotion, completion of process and system-logic design/debug and release, forming a closed loop mechanism.

### Qualifications

Full-Time Bachelor degree or above; Proficient in English listening, speaking, reading and writing, English is required as the daily working language; Proficient in various Office software, including but not limited to Office, Visio, etc; Excellent adaptability, ability to work under pressure, good teamwork and communication skills; Have a strong logical thinking ability, and the ability to summarize, problem-solving skills, data analysis, etc; PMP certification or lean 6 sigma certification is preferred; Service industry process management experience is preferred; Work experience in OTA industry or foreign company is preferred.

## At a glance
- Posted by the employer: Aug 3, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 77 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ027481&atsApiType=Moka)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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