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Trip.com Group · Shanghai

# Supplier Operations Manager (Americas)

Shanghai Manager or lead Operations 

Listed on Trip.com Group’s official careers site. Posted April 13, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ034406&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / Supplier Operations Manager (Americas)

## Job description

职位描述 Key Responsibilities
- Supplier Qualification & Onboarding
- Define, implement, and continuously optimize supplier qualification and operational readiness standards.
- Lead supplier onboarding, training, and go live assessments to ensure compliance with quality, safety, and operational requirements.
- Supplier Performance & Quality Management
- Monitor and manage supplier performance through defined KPIs, including fulfillment, service quality, customer feedback, and operational efficiency.
- Conduct regular performance reviews and drive continuous improvement through structured feedback and improvement plans.
- Supplier Relationship & Regional Ownership
- Serve as the primary operational point of contact for suppliers in the Americas region, building stable and scalable partnerships.
- Perform supplier mapping to assess capabilities, performance potential, and long term fit with regional business needs.
- Distribution Channel Operations
- Manage and optimize supplier execution across multiple distribution channels, including online, offline, direct, and emerging channels.
- Drive sustained growth in channel output by improving product availability, content accuracy, pricing alignment, and operational execution.
- Issue Resolution & Risk Control
- Proactively identify, escalate, and resolve supplier related quality, service, or operational issues, and implement corrective and preventive actions.
- Monitor operational risks and recurring issues, ensuring stable execution and service continuity.
- Reporting & Cross Regional Support
- Deliver regular performance reports and actionable insights, supporting data driven operational decisions.
- Execute other regional or cross market initiatives assigned by the manager, based on business priorities. 任职资格 Qualifications
- Bachelor’s degree in Business, Tourism, Operations Management, Quality Management, Supply Chain, or a related field.
- Minimum 5 years of experience in supplier operations, partner management, or related roles, preferably within tours, attractions, or leisure industries.
- Solid understanding of supplier lifecycle management and distribution channel operations.
- Strong analytical skills with a results oriented mindset.
- Proven ability to design, execute, and optimize supplier quality and operational processes.
- Excellent communication and stakeholder management skills.
- Ability to work effectively in a fast paced, cross functional, and international environment.
- English proficiency at CET 6 level or above.

## At a glance
- Posted by the employer: Apr 13, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 189 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ034406&atsApiType=Moka)

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