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Trip.com Group · Guangzhou

# 大住宿服务-资深服务质量运营

Guangzhou 

Listed on Trip.com Group’s official careers site. Posted June 22, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ035653&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 大住宿服务-资深服务质量运营

## Job description

职位描述

### 服务质量指标监控与分析
- 负责境外酒店服务质量核心指标（NPS、满意度、投诉率等）的日常监控与波动分析，构建数据监控体系，及时预警异常趋势，输出可量化的质量诊断报告。

### 数据驱动的问题定位与闭环推动
- 运用SQL/Python等工具自主完成取数、建模与分析，精准定位服务链路中的体验痛点与根因，协同业务及中台团队制定改善方案，追踪落地进展直至闭环，确保指标持续改善。

### 独立主导NPS提升项目
- 从用户反馈与行为数据中挖掘NPS提升机会，主导专项改善，联动产品、客服及流程等多方资源推动落地，定期复盘项目成效并沉淀方法论。

### AI工具赋能与运营效率提升
- 探索AI工具在服务质量分析、问题分类及自动诊断等场景中的应用，将数据洞察与自动化能力转化为标准化流程，赋能二线运营团队，提升整体运营效率与分析产能。 任职资格
- 本科及以上学历，经济管理、数学、统计学、计算机相关专业优先；从事过客服行业数据运营 或 OTA平台优先
- 具备优秀的数据处理、分析、数据呈现及信息洞察力
- 精通Excel、SQL数据处理与分析，或R、Python等分析软件，擅长从数据中归纳总结问题，并提出可落地优化建议
- 具备项目运营经验，有优秀的跨团队协作能力和沟通技巧，责任心强，适应性强

## At a glance
- Posted by the employer: Jun 22, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 119 days
- Location: Guangzhou[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ035653&atsApiType=Moka)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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