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Trip.com Group · Shanghai

# Knowledge Analyst_EN_NP_KA

Shanghai Operations 

Listed on Trip.com Group’s official careers site. Posted October 15, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037430&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / Knowledge Analyst_EN_NP_KA

## Job description

职位描述 - With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;
- Liaise with the Service Solution Team and other Stakeholders to create and maintain customer and service-orientated procedures;
- Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;
- Always question the status quo. There is always be a better way of doing things;
- Advocate the Trip.com culture and standards;
- Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary 任职资格 - Proficiency in both verbal and written English, fluency in any of IBU languages will be plus;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); Positive and forward-thinking attitude, with a diligent and result-orientated approach to work. Willing to go out of your way to do the “right thing”;
- Extremely effective in working independently by continuously moving forward, even without a clear direction;
- Able to work under tight deadlines and pressure;
- Experience of Project managements in Operations, OTA, Business Analysis, or Quality Assurance at a large organization is preferrable;
- Knowledge in Travel business is a must (such as Hotel, Flight, Attraction and Activities and/or Back End or Operations systems);
- Experiencing with Agile methodology and good understanding in Customer Journey, Customer Experience;
- Strong knowledge of fundamental business concepts (e.g., operations research and statistical techniques);
- Excellent problem-solving skills with ability to disaggregate issues, identify root causes and recommend solutions;
- Ability to work with and effectively coach a diverse group of team members;
- Highly pragmatic, focused on achieving outcomes and impact;
- Entrepreneurial and proactively thinking about potential process improvements.

## At a glance
- Posted by the employer: Oct 15, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 4 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037430&atsApiType=Moka)

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