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Trip.com Group · Shanghai

# EN HTL Customer Care

Shanghai Operations 

Listed on Trip.com Group’s official careers site. Posted July 14, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ035993&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / EN HTL Customer Care

## Job description

### Key Responsibilities

Resolve escalated customer concerns and complaints by creating positive experiences. Utilize strong communication skills to connect with customers and negotiate when necessary. Consistently follow up with customers until their concerns are fully resolved. Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services. Enhance the Trip.com brand through social media and reputation platforms (Facebook, Twitter, TrustPilot, etc.) Assist with any ad hoc projects and tasks from the Customer Success Manager.

### Requirements

Bachelor’s degree or above. Highly proficient in both verbal and written English with excellent proficiency preferred. Fluency in Chinese is required. Have a passion for helping and supporting others; you will gain a sense of fulfillment from saving someone’s day. Able to work under tight deadlines and pressure, both independently and with others. Able to work during weekends and public holidays.

## At a glance
- Posted by the employer: Jul 14, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 97 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ035993&atsApiType=Moka)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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