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Trip.com Group · Nantong

# 客服主管（夜班）

Nantong 

Listed on Trip.com Group’s official careers site. Posted September 28, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037236&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 客服主管（夜班）

## Job description

### 职位描述
- 负责夜班客服团队的日常现场管理，保障夜间服务响应、工单处理及客诉处理及时性；
- 重点承接航空客诉及IBU相关业务的夜间运营，做好复杂问题升级和风险预警；
- 监控夜班期间服务量、在线状态、积压工单、响应时效等运营指标，并及时调配资源；
- 执行夜班业务质量管理，开展抽检、复盘、辅导和问题整改；
- 做好与日班团队及相关业务部门的交接，确保重点事项、风险订单和待办任务闭环；
- 协助完善夜班排班、应急预案及人员培养机制。

### 任职资格
- 大专及以上学历，2年以上客服、售后、呼叫中心或旅游行业相关经验；
- 具备一定的现场管理、排班协调或业务带教经验，有夜班管理经验者优先；
- 熟悉航空客诉、机票售后或国际业务相关场景者优先；
- 具备较强的服务意识、问题处理能力和突发事件应对能力；
- 能够适应夜班或轮班工作安排；
- 执行力强、责任心强，能够在高压及业务高峰场景下稳定开展工作。

## At a glance
- Posted by the employer: Sep 28, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 21 days
- Location: Nantong[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037236&atsApiType=Moka)

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### [客服管理（2027届秋招） - 南通](https://jobs.opennash.com/companies/trip-group/jobs/e246b4f90d59284c24cf/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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