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Trip.com Group · Zhuhai

# 携程火车票国语客服（珠海）

Zhuhai 

Listed on Trip.com Group’s official careers site. Posted September 14, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ034593&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 携程火车票国语客服（珠海）

## Job description

### 工作时间

因岗位的特殊性，5天8小时工作制，最晚班次为16点至次日凌晨1点，做五休二（不固定为周末休息），节假日轮班。

### 岗位职责
- 负责携程客户的火车票订单全流程处理，包括订单咨询、预定协助及退改签等服务，确保客户出行需求高效响应；
- 通过电话、邮件、在线咨询等多渠道与客户沟通，精准确认订单信息、同步修改订单需求，保障订单信息准确性；
- 及时处理客户在预订过程中的投诉反馈及疑难问题，提升客户满意度；
- 对客户咨询及订单需求进行及时跟进与闭环回复，全程协助客户解决出行相关问题，保障客户行程顺利。

### 任职要求
- 大专及以上学历，1年左右电话客服或咨询经验，电脑打字每分钟40字及以上；
- 沟通表达良好，谈吐礼貌，普通话流利，有较强的逻辑能力与应变能力；
- 具有良好的服务意识和敬业精神，具有高度责任感及团队合作精神；
- 能够适应岗位要求的工作节奏和任务量，能适应翻班及节假日值班。

## At a glance
- Posted by the employer: Sep 14, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 35 days
- Location: Zhuhai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ034593&atsApiType=Moka)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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