[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Trip.com Group jobs](https://jobs.opennash.com/companies/trip-group/) · [Search jobs](/search/) Trip.com Group · Shanghai # AI Solution (Customer Service Intelligence) - Arabic (2027 Graduates) Shanghai Customer Support Listed on Trip.com Group’s official careers site. Posted August 26, 2026. Check that it is still open and apply there. [Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036717&atsApiType=Moka) [OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / AI Solution (Customer Service Intelligence) - Arabic (2027 Graduates) ## Job description ### 招聘对象 本、硕、博。 ### 毕业时间 2026 年 9 月至 2027 年 8 月期间毕业（中国大陆以毕业证为准，非中国大陆地区以教育部学位认证为准）且最高学历毕业后无全职工作经验的学生。 You will be responsible for: - Designing chatbot interaction flows, continuously iterating robot capabilities, and optimizing intelligent customer service experience; - Managing daily operation monitoring of AI Chatbot and taking ownership of key service performance metrics; - Independently completing Chatbot operation reports based on data analysis, identifying key issues from the perspective of local user behaviors and expectations, and providing reasonable solutions; - Working closely with AI product and engineering teams, participating in product and algorithm model optimization processes, and improving the Chatbot’s semantic understanding capabilities; - Coordinating with internal business teams to drive intelligent service projects, optimize AI products, and handle Chatbot-related feedback. ### We are looking for - Native-level or professional proficiency in Arabic (Modern Standard Arabic, MSA preferred), with a strong understanding of local culture; English proficiency as a working language; - Excellent logical thinking, data analysis, independent problem-solving, and teamwork capabilities; - Knowledge of large language models (LLMs) and AI technologies, familiarity with intelligent conversational systems, and relevant internship experience preferred; - Strong communication skills, proactive mindset, high ownership, resilience under pressure, and the ability to adapt and iterate quickly alongside business growth. ## At a glance - Posted by the employer: Aug 26, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 54 days - Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036717&atsApiType=Moka) ## More jobs at Trip.com Group ### [-后端开发工程师-](https://jobs.opennash.com/companies/trip-group/jobs/3fd7aa67824d93394856/) Shanghai ### [-数据仓库工程师-Data Warehouse Engineer](https://jobs.opennash.com/companies/trip-group/jobs/7f39b2506ecaad071779/) Shanghai ### [0817 Customer Advisor_EN/IT/RU_NP_IB](https://jobs.opennash.com/companies/trip-group/jobs/ac0f92991a974c948e0d/) Shanghai ### [AI Agent工程师（酒店BU）](https://jobs.opennash.com/companies/trip-group/jobs/f1cc5f5708e062dd4138/) Shanghai ### [AI Agent开发工程师](https://jobs.opennash.com/companies/trip-group/jobs/716999cc960252753f0c/) Shanghai ## Similar jobs at other companies ### [Customer Solution Architect- Machine Builders](https://jobs.opennash.com/companies/siemens/jobs/3a2dfdae2dad03f8f368/) Siemens ### [Unitary Sales Manager, Customer Solution](https://jobs.opennash.com/companies/trane-technologies/jobs/a9c68443bc23b4fcb785/) Trane Technologies · Jinan, Shandong, China ### [Customer Solution Architect - Metals Forming, Plastics, Packaging](https://jobs.opennash.com/companies/siemens/jobs/7969511a7730f22d49d6/) Siemens ### [Dynamics 365 Sales & Service Solution Engineer](https://jobs.opennash.com/companies/microsoft/jobs/abc7c47e56f95d9c9a3d/) Microsoft · Japan, Tokyo-to, Tokyo ### [Customer Solution Architect](https://jobs.opennash.com/companies/siemens-energy/jobs/e0a12d977abb971b1f4e/) Siemens Energy OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)