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Trip.com Group · Shanghai

# 客服专员-包车游英文

Shanghai 

Listed on Trip.com Group’s official careers site. Posted September 14, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037035&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 客服专员-包车游英文

## Job description

职位描述 职责一 高效处理客户/供应商/业务反馈的订单问题 职责二 跟进及解决客户诉求，为客户提供优质服务 职责三 安抚客户情绪，协助解决行程问题 职责四 及时上报各类特殊事件 职责五 上级分配的其他临时任务 职责六 发现并总结工作中的各类问题，并向上级及时反馈 任职资格 工作经验 不限，有客服或旅游相关经验者优先 专业要求 不限，旅游管理、酒店管理、电子商务等相关专业优先 能力要求
- 大专或以上学历，工作经验不限，有租车、用车工作经验者优先录用。
- 较强的服务意识，以用户为导向，对客户需求有着敏锐的洞察力。
- 善于与人沟通，具有较强的沟通协调能力及应变能力、团队合作精神。
- 学习能力强，综合素质高，有较强的适应能力。
- 抗压能力:能适应排班制(含通宵班),在高频重复工作中保持稳定。 知识要求 了解基本的地理常识及常见旅游产品（机票、酒店、包车游）基础知识，熟悉呼叫中心服务礼仪及基础话术" 技能要求 普通话标准、精通英语（听说读写能力)，熟悉电脑基本操作及各类基础办公软件、打字速度不低于45字/分钟

## At a glance
- Posted by the employer: Sep 14, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 35 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037035&atsApiType=Moka)

## More jobs at Trip.com Group

### [-后端开发工程师-](https://jobs.opennash.com/companies/trip-group/jobs/3fd7aa67824d93394856/)

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### [AI Agent工程师（酒店BU）](https://jobs.opennash.com/companies/trip-group/jobs/f1cc5f5708e062dd4138/)

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### [AI Agent开发工程师](https://jobs.opennash.com/companies/trip-group/jobs/716999cc960252753f0c/)

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### [AI Native 产品经理（线路规划·用户体验方向）](https://jobs.opennash.com/companies/trip-group/jobs/61e27b61f5f48d7fd410/)

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### [AI Native 设计师](https://jobs.opennash.com/companies/trip-group/jobs/a5bbe7c88620bfd54ab4/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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