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Trip.com Group · Shanghai

# 舆情运营专家

Shanghai 

Listed on Trip.com Group’s official careers site. Posted July 16, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036018&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 舆情运营专家

## Job description

职位描述 舆情监控体系建设 搭建全链路舆情监控体系，覆盖社交媒体、新闻资讯、投诉平台等多渠道 持续优化线上化舆情感知能力，提升舆情召回率与准确率 建立舆情标签体系，实现舆情分级分类管理 竞品对比以及正向舆情影响力宣传建设 舆情预警与应急响应 构建多级舆情预警机制，设置差异化预警阈值 建立7×24小时舆情监测值班制度，确保重大舆情不漏报、不晚报 制定舆情应急预案，推动跨部门协同处置 舆情运营提效 通过产品化手段和AI工具应用，提升舆情监测与处置效率 推动舆情数据中台建设，实现舆情数据可视化与智能化分析 持续迭代舆情处理SOP，降低人均处置时长 定期出具舆情分析报告，为管理层决策提供数据支持 团队管理、 负责舆情团队绩效管理与能力提升 任职资格 本科及以上学历，新闻传播、市场营销、公共关系等相关专业优先 3年以上舆情监控或公关危机处理经验，有互联网/OTA行业经验优先 熟悉主流社交媒体平台（微博、微信、抖音、小红书等）运营规则 具备良好的项目管理能力和跨部门协调能力 抗压能力强，能适应突发舆情的应急响应需求

## At a glance
- Posted by the employer: Jul 16, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 95 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036018&atsApiType=Moka)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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