[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Trip.com Group jobs](https://jobs.opennash.com/companies/trip-group/) · [Search jobs](/search/)

Trip.com Group · Shanghai

# Senior Business Operation Manager

Shanghai Manager or lead Operations 

Listed on Trip.com Group’s official careers site. Posted September 15, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037078&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / Senior Business Operation Manager

## Job description

### 工作职责 Job Summary

Reporting directly to the Regional Head, this role acts as the operational backbone for the Overseas Long-Haul Region (Europe, Americas, ANZ, MEA). You will orchestrate the integration of Business, Marketing, and Site Operations to drive efficiency and empower commercial teams. This position requires a data-driven leader who can thrive in a high-pressure, fast-growing environment while ensuring the rigorous execution of regional strategies.

### Integrated Operations Management Holistic Oversight
- Lead and integrate the management of Business, Marketing, and Site Operations across diverse long-haul markets. Ensure seamless synergy between functional modules.

### Strategy Execution

Translate high-level regional strategies into actionable operational plans, ensuring alignment between HQ directives and local market execution.

### Data-Driven Performance Monitoring KPI & OKR Management
- Possess high data sensitivity. Establish, track, and rigorously monitor regional KPIs and OKRs.

### Performance Analysis

Conduct in-depth analysis of operational data to identify trends, risks, and growth opportunities. Deliver regular, insight-driven performance reports to the Regional Head to support decision-making.

### Commercial Enablement & Efficiency Workflow Optimization
- Analyze and streamline operational SOPs to remove bottlenecks, significantly improving the efficiency and output of Business Development (BD) teams.

### Resource Support

Provide operational tools, policy interpretation, and resource allocation to empower frontline BDs, directly contributing to regional revenue growth.

### Cross-Functional Coordination Stakeholder Management
- Serve as the primary liaison between the region and HQ functions (Product, Service, Finance, etc.), ensuring efficient cross-departmental communication.

### Project Delivery

Manage regional projects with a result-oriented mindset, ensuring all tasks are delivered on time and within scope.

### 任职资格 Qualifications

Experience: Minimum 5+ years of experience in the travel industry; prior experience in OTA operations is highly preferred.

### Global Background

Must have overseas work experience or international study background, with a strong understanding of cross-cultural business dynamics.

### Internal Knowledge

Deep familiarity with Trip.com Group (Ctrip) internal processes, systems, and organizational logic is mandatory.

### Resilience & Adaptability

Strong stress tolerance. Demonstrated ability to adapt and thrive in a fast-paced, rapidly evolving business environment.

### Competencies

Strong logic in data analysis, result-oriented mindset, and excellent problem-solving skills.

### Language

Required proficiency in Mandarin at a professional level; Professional fluency in English.

## At a glance
- Posted by the employer: Sep 15, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 34 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037078&atsApiType=Moka)

## More jobs at Trip.com Group

### [AI Content (Associate) Manager](https://jobs.opennash.com/companies/trip-group/jobs/28826084406120a2618c/)

Shanghai

### [AI Manager EN SHACC ALL](https://jobs.opennash.com/companies/trip-group/jobs/a13f15120d001dc23d94/)

Shanghai

### [AI QA](https://jobs.opennash.com/companies/trip-group/jobs/f7f93e1e3164e39ea841/)

Shanghai

### [AI Solution (JP+EN)](https://jobs.opennash.com/companies/trip-group/jobs/cb5b84d96e2431519be6/)

Shanghai

### [AI Solution (小语种)](https://jobs.opennash.com/companies/trip-group/jobs/22070ffd4fa248f94097/)

Shanghai

## Similar jobs at other companies

### [Senior Game Operation Manager I](https://jobs.opennash.com/companies/tencent-holdings/jobs/eb19c3c24219fee68503/)

Tencent Holdings · Shanghai

### [Business Operation Specialist](https://jobs.opennash.com/companies/jpmorganchase/jobs/ef99d9eebc1d12b39e33/)

JPMorganChase · Bengaluru, Karnataka, India

### [Regulatory Operation Business Analyst - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/be0d47aad8f7b1d44e5d/)

JPMorganChase · Shanghai, China

### [Business Analyst Senior – Crew Tracking – Opération Aériennes F/H](https://jobs.opennash.com/companies/air-france-klm/jobs/d7a1c1619e5d8aa25e2f/)

Air France-KLM 

### [Business Operation Specialist / Regional Business Operation Coordinator](https://jobs.opennash.com/companies/merck-kgaa-germany/jobs/aa816d8a5cb26d7f75c8/)

Merck KGaA, Darmstadt, Germany and its affiliates · Bangkok, Klongtoey, Thailand

[Operations jobs](/functions/operations/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)