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Trip.com Group · Shanghai

# 服务产品流程运营

Shanghai 

Listed on Trip.com Group’s official careers site. Posted September 30, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037265&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 服务产品流程运营

## Job description

职位描述
- 深度参与酒店商户的业务场景，洞察消费者、酒店商家的核心痛点与真实诉求，结合运营数据及服务策略思考产出流程优化，推动产品迭代升级；
- 调研一线商服团队的工作痛点与实际需求，结合系统迭代规划，完成服务流程设计、客服话术规范与操作标、产运运营的优化与落地；
- 推动跨部门、跨团队的工作协同，联动商户服务、数据、培训、质量控制、现场质量保证等职能部门，结合酒店商服业务实际，共同识别运营机制中的业务痛点，并拉通业务、产品、服务的共识，主动推进项目落地；
- 负责团队的日常管理、业务目标拆解与专业能力培养，围绕核心工作制定团队工作计划，提升团队对业务的理解度及流程产运专业素养。 任职资格
- 本科及以上学历，有流程设计优化、产品运营、客服中台运营等相关工作经验者优先。
- 具备较强的逻辑思维能力与执行力，熟悉服务流程管理相关方法，可独立完成服务流程设计与优化，并具备对细节的把控能力和抗压能力。
- 具备优秀的沟通协调能力与跨部门协作能力，有强烈的自驱力和owner意识，能主动推进工作落地，承担责任。
- 愿意深度了解业务，善于站在用户的角度发现问题，且有较高的数据敏感度

### 加分项
- 英文可作为工作语言者优先。

## At a glance
- Posted by the employer: Sep 30, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 19 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037265&atsApiType=Moka)

## More jobs at Trip.com Group

### [-后端开发工程师-](https://jobs.opennash.com/companies/trip-group/jobs/3fd7aa67824d93394856/)

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### [AI Agent工程师（酒店BU）](https://jobs.opennash.com/companies/trip-group/jobs/f1cc5f5708e062dd4138/)

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### [AI Agent开发工程师](https://jobs.opennash.com/companies/trip-group/jobs/716999cc960252753f0c/)

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### [AI Native 产品经理（线路规划·用户体验方向）](https://jobs.opennash.com/companies/trip-group/jobs/61e27b61f5f48d7fd410/)

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### [AI Native 设计师](https://jobs.opennash.com/companies/trip-group/jobs/a5bbe7c88620bfd54ab4/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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