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Trip.com Group · Shanghai

# 高级培训师（程曜会服务）

Shanghai 

Listed on Trip.com Group’s official careers site. Posted June 3, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ035373&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 高级培训师（程曜会服务）

## Job description

职位描述 1． 负责设计并交付高端服务培训课程，覆盖礼仪、沟通、投诉处理等场景，提升管家团队及一线人员的服务水准； 2． 协同负责人参与重点高端企业客户拜访、商务会谈及服务复盘，凭借专业形象与行业认知建立客户信任，强化高净值客户粘性； 3． 根据业务数据（如投诉分析、满意度调研）提炼培训需求，制定针对性提升方案，并跟踪培训效果直至行为转化； 4． 支持升级投诉及特殊案件的处理，陪同或代表负责人参与客户沟通，化解矛盾，维护品牌高端形象； 5． 搭建并完善培训评估与复盘体系，定期输出数据化培训复盘报告，量化培训对服务品质、客户留存、满意度等核心指标的提升价值； 6． 联动产品、客成、供应链等跨部门，沉淀高频服务痛点标准话术与案例库，形成可复用培训素材及前置风险预防机制。 任职资格 1． 本科及以上学历，五年以上高端服务行业（如豪华酒店、头等舱服务、奢华旅行社等）服务或培训经验； 2． 形象气质沉稳得体，具备优秀的商务礼仪素养与职业风范，能够胜任高端客户商务拜访与会务接待等对外形象工作； 3． 普通话标准，英语听说读写流利，具备商务英文沟通能力；表达逻辑清晰、富有感染力，可独立主持客户会议、内外部培训宣讲； 4． 具备优秀的临场应变、现场控场及高共情能力，善于捕捉高净值客户潜在诉求，灵活调整沟通策略，适配高端客户服务场景； 5． 具备数据化复盘思维，能拆解服务质量各项指标，依托数据迭代培训内容；熟练使用 PPT、Excel，可独立制作培训课件与数据报告； 6． 有海外差旅或旅游平台高端出行服务、高净值客户维护经验者优先；持有专业培训师、服务礼仪认证、高端服务设计相关资质者加分。

## At a glance
- Posted by the employer: Jun 3, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 138 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ035373&atsApiType=Moka)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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