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Trip.com Group · Shanghai

# 智能客服算法工程师

Shanghai IT & Infrastructure 

Listed on Trip.com Group’s official careers site. Posted September 17, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037126&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 智能客服算法工程师

## Job description

职位描述 负责自然语言处理的基础算法功能开发，打造领先的智能人机交互系统，服务于携程全球用户。
- FAQ和智能问答算法的研发,包括文本匹配、向量化召回等；
- 意图理解和槽位识别的研发,包括文本分类、序列标注等；
- 推荐算法的研发，包括树模型、深度学习模型和生成式推荐等；
- 文本生成算法研发,包括大语言模型预训练、微调等；
- 大语言模型应用研发,包括提示工程、检索增强、Agent等。 任职资格
- 在自然语言处理、人机对话、文本生成等领域有实际的开发和从业经验者优先；
- 至少熟悉一门计算机编程语言,包括并不限于Java/python；
- 至少熟悉一个深度学习框架,包括并不限于pytorch/tensorflow/keras；
- 熟悉客服机器人各个模块,熟悉一种开源对话机器人框架;
- 熟悉各种文本嵌入算法,熟悉大规模对比学习;
- 熟悉各种开源大模型,以及分布式训练、监督微调、强化学习、推理优化等;
- 熟悉大模型的提示工程、检索增强、Agent技术等;
- 有高水平论文的优先,包括但不限于ACL、EMNLP、、COLING、WWW、AAAI等;
- 实践动手能力强,ACMICPC,NOI/IOI, top coder, Kaggle比赛获奖者优先。

## At a glance
- Posted by the employer: Sep 17, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 32 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037126&atsApiType=Moka)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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