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Trip.com Group · Shanghai

# 租车商户履约运营

Shanghai 

Listed on Trip.com Group’s official careers site. Posted August 21, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036556&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 租车商户履约运营

## Job description

职位描述 围绕商户服务质量提升展开工作，关注商家履约规范、客户体验反馈、履约缺陷等核心指标，推动平台履约过程服务品质提升 通过数据分析与市场调研，分层分类制定并执行商家履约质量管控策略，包括车况管控、无车治理、取还规范性等场景的规则落地 搭建履约监控数据体系和预警机制，及时识别风险商家并跟进整改，保障用户出行体验，提升用户NPS满意度 协同产品、商务团队推进履约流程优化项目，如场站迟到治理、车辆整备校验等，能通过AI技术提升业务探测准确性和运营人效 定期输出履约质量分析报告，为业务决策提供数据支持和改进建议 任职资格
- 本科及以上学历，3年及以上商户运营/履约流程运营经验，有OTA或租车行业经验优先
- 深刻理解商户运营和履约流程，熟悉"供应商→平台→用户"全链路，能识别各环节风险点和优化空间
- 具备AI工具或AI项目的实际应用经验，能理解AI能力边界并推动AI与业务流程的有效结合
- 细致严谨、沟通能力强、能独立负责攻坚重点模块、抗压多任务处理，英语可作为工作语言优先

## At a glance
- Posted by the employer: Aug 21, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 59 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036556&atsApiType=Moka)

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### [AI Native 设计师](https://jobs.opennash.com/companies/trip-group/jobs/a5bbe7c88620bfd54ab4/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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