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Trip.com Group · Shanghai

# Senior AI Solution EN SHACC NPL

Shanghai Senior individual contributor Operations 

Listed on Trip.com Group’s official careers site. Posted September 28, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037231&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / Senior AI Solution EN SHACC NPL

## Job description

职位描述
- 分析业务场景与客户需求，设计客服解决方案。结合 LLM（大语言模型）技术特性，通过意图设计、场景解决能力设计、拟人化沟通等方法提升体验。
- 搭建运营评估体系。通过监控用户视角的客感满意度/解决率等指标下钻挖掘用户体验痛点，定位问题根因，制定解决方案。
- 联动算法、产品团队，通过提示工程迭代、上下文记忆策略、模型微调等手段持续优化对话效果，推动大模型在客服场景的功能升级（如多语言支持、多模态交互）。
- 主动学习外部优秀案例，通过借鉴行业最佳实践（通过业务交流、对接合作厂商等手段），制定计划推动服务体验迭代升级。 任职资格

### 核心经验
- 具备至少1年以上解决方案经验，须有成功的 LLM Agent 或复杂任务型对话方案落地案例（提供具体场景，如改签、退款审批等）
- 具备扎实的 LLM 技术认知，理解大模型原理、应用趋势与优化方法，能将复杂业务需求转化为模型可理解、技术可执行的落地方案。
- 目标驱动，熟练运用数据分析定位问题、挖掘机会点；持续追踪 LLM 技术迭代，以数据与体验双维度驱动方案优化。擅长 SQL优先。
- 熟悉 API 集成逻辑优先，理解后端业务系统（订单、支付、物流）的基本交互原理，能与研发高效协同以保障解决方案有效落地
- 全球化经验或英文口语流利优先，熟悉不同区域用户习惯与合规要求（GDPR/CCPA 等），保障内容安全优先。

## At a glance
- Posted by the employer: Sep 28, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 21 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037231&atsApiType=Moka)

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