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Trip.com Group · Shanghai

# Customer Advisor_EN_FLT_OB

Shanghai Operations 

Listed on Trip.com Group’s official careers site. Posted October 9, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037322&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / Customer Advisor_EN_FLT_OB

## Job description

职位描述 - Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors. 任职资格 - Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

## At a glance
- Posted by the employer: Oct 9, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 10 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037322&atsApiType=Moka)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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