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Trip.com Group · Shanghai

# 用户运营（2027届秋招）

Shanghai 

Listed on Trip.com Group’s official careers site. Posted August 25, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036668&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 用户运营（2027届秋招）

## Job description

### 招聘对象

本、硕、博。

### 毕业时间

2026 年 9 月至 2027 年 8 月期间毕业（中国大陆以毕业证为准，非中国大陆地区以教育部学位认证为准）且最高学历毕业后无全职工作经验的学生。

### NPS数据运营
- 负责业务NPS数据的采集、分析与定期报告输出，确保数据及时准确交付

### 体验问题挖掘
- 基于NPS数据主动识别用户体验痛点，协同业务方发起专项调研，推动体验优化

### 业务问题支持
- 围绕服务策略和关键流程，收集和分析相关数据，协助业务团队定位问题并提出改进方案

### 将研究结论整理为清晰的报告或看板，定期向业务方汇报洞察，推动结论转化为可执行的改进动作 我们期望你
- 对用户研究工作感兴趣；
- 好奇心强，看到现象会主动想要了解背后的原因；
- 语言能力，熟练英语、粤语等，能顺畅完成对应语言访谈；
- 有调研相关实习或经历更好；有比较明确的协作经历，比如社会实践、在校期间小组织活动等，合作推动更好
- 心理、社会、工业设计、统计等专业匹配度更高，但不强要求

## At a glance
- Posted by the employer: Aug 25, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 55 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ036668&atsApiType=Moka)

## More jobs at Trip.com Group

### [-后端开发工程师-](https://jobs.opennash.com/companies/trip-group/jobs/3fd7aa67824d93394856/)

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### [AI Agent工程师（酒店BU）](https://jobs.opennash.com/companies/trip-group/jobs/f1cc5f5708e062dd4138/)

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### [AI Agent开发工程师](https://jobs.opennash.com/companies/trip-group/jobs/716999cc960252753f0c/)

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### [AI Native 产品经理（线路规划·用户体验方向）](https://jobs.opennash.com/companies/trip-group/jobs/61e27b61f5f48d7fd410/)

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### [AI Native 设计师](https://jobs.opennash.com/companies/trip-group/jobs/a5bbe7c88620bfd54ab4/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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