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Trip.com Group · Shanghai

# RWFM Specialist_JP_HTL

Shanghai Operations 

Listed on Trip.com Group’s official careers site. Posted September 24, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037220&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / RWFM Specialist_JP_HTL

## Job description

### 职位描述 Responsibilities
- Support to achieve service level and efficiency targets from Work Force Management perspective
- Real-time monitoring of service level and providing suggestions to service team
- Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
- Implement improvement measures to ensure SLAs are well met
- Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
- Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities 任职资格 Qualifications
- Full-Time Bachelor degree or above
- Fluent in both English and Mandarin
- Good communication skills to build up effective collaboration
- Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
- Ability to work under pressure
- Proactive and self-motivated
- Night shift is required

## At a glance
- Posted by the employer: Sep 24, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 25 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ037220&atsApiType=Moka)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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