[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Trip.com Group jobs](https://jobs.opennash.com/companies/trip-group/) · [Search jobs](/search/)

Trip.com Group · Shanghai

# Senior Vendor Management

Shanghai Senior individual contributor Executive & Management 

Listed on Trip.com Group’s official careers site. Posted April 29, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ034735&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / Senior Vendor Management

## Job description

### Responsibilities

To handle daily communication and management for both global strategic partners and local vendors, and serve as 1st point of contact for issue management locally. To ensure appropriate escalation and collaboration with global vendor management team and stakeholders to measure vendors’ performance and share best practices. To make sure that vendors could provide sufficient level of resource and quality of deliverables by daily communication and risk management for the vendors.

### Manage BPO metrics operations

monitor, analyze, and report key performance indicators (e.g., AHT, FCR, CSAT, QA compliance, occupancy) across BPO sites, identify root causes of metric deviations, and lead improvement initiatives to meet service level targets. Conduct regular meetings with vendors, in collaboration with internal stakeholders, to set goals and assess progress against goals. Seek and measure internal and external stakeholder customer satisfaction with vendors and implement appropriate escalation and resolution as needed.

Implement sourcing, contract signing in collaboration with procurement, Legal, IT and other relevant teams. Develop tools, processes, instructions aimed to continuously improve vendor management on a local level.

### Qualifications

Bachelor's degree or above and fluent in both spoken and written English. At least 5 years of experience in global Vendor Management or Service Operations or QA. Experience in the OTA industry is preferred. Excellent communication, negotiation, and interpersonal skills, with the ability to effectively influence partners at various levels. Proactive in identifying opportunities for process optimization and possesses the capability and practical experience in developing AI tools to drive efficiency.

## At a glance
- Posted by the employer: Apr 29, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 173 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ034735&atsApiType=Moka)

## More jobs at Trip.com Group

### [Executive & Escalation](https://jobs.opennash.com/companies/trip-group/jobs/54462899f7af3705a42c/)

Shanghai

### [Overseas Product Implementation (Management Trainee)](https://jobs.opennash.com/companies/trip-group/jobs/957a580494e5e99e5034/)

Shanghai

### [Overseas Strategy Business Operation (Management Trainee)](https://jobs.opennash.com/companies/trip-group/jobs/3b4e08bae5f4a855bdcc/)

Shanghai

### [-后端开发工程师-](https://jobs.opennash.com/companies/trip-group/jobs/3fd7aa67824d93394856/)

Shanghai

### [-数据仓库工程师-Data Warehouse Engineer](https://jobs.opennash.com/companies/trip-group/jobs/7f39b2506ecaad071779/)

Shanghai

## Similar jobs at other companies

### [Asset Management - APAC Vendor Change Management - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/a79e9c4f5d4414c883fc/)

JPMorganChase · Kwun Tong, Kowloon, Hong Kong

### [RC&WC:Vendor Management Officer](https://jobs.opennash.com/companies/axis-bank/jobs/b7665807c79a6a42ccf7/)

Axis Bank · Bangalore

### [Specialist - Vendor Relationship Management](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/56fa802130890d61d095/)

Jones Lang LaSalle · Taguig, Philippines

### [Vendor Management Portfolio Manager - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/fb5814995d29c53f93ed/)

JPMorganChase · LONDON, United Kingdom

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)