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Trip.com Group · Shanghai

# 培训运营与体验专家

Shanghai 

Listed on Trip.com Group’s official careers site. Posted February 14, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ033102&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 培训运营与体验专家

## Job description

职位描述 培训的运营策略与流程优化 设计并实施人才培养的全链路运营，提升各个服务场景的质量与效能。 结合行业趋势与用户反馈，持续迭代服务标准与应急预案。 用户体验升级 ​ 监控并分析用户旅程中的关键触点，识别痛点并推动改善方案落地。 牵头跨部门协作，推动产品、技术、服务团队共同提升用户体验指标。 AI驱动创新 ​ 探索并应用飞书、多维表格、AI大模型工具提升运营自动化水平，构建团队智能化能力体系。 全球化运营支持 ​ 负责英语环境下的跨文化沟通，支持国际业务拓展与海外用户服务需求。 协同海外团队，推动运营流程与体验标准的全球化对齐。

### 任职资格 经验

3年以上海外业务培训经验 技能： 精通课程开发、流程运营工具及在线培训平台； 具备跨文化敏感度，英语流利（小语种加分）； 特质： 具备优秀的沟通能力和团队合作精神、逻辑清晰、项目和运营能力强 乐观坚韧，跨团队协作能力强； 包容，具有跨文化敏感度。

## At a glance
- Posted by the employer: Feb 14, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 247 days
- Location: Shanghai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ033102&atsApiType=Moka)

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### [AI Native 设计师](https://jobs.opennash.com/companies/trip-group/jobs/a5bbe7c88620bfd54ab4/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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