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Trip.com Group · Zhuhai

# 携程酒店商户服务专员（珠海）

Zhuhai 

Listed on Trip.com Group’s official careers site. Posted May 12, 2026. Check that it is still open and apply there.
[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ034925&atsApiType=Moka)

[OpenNash Jobs](https://jobs.opennash.com/) / [Trip.com Group](https://jobs.opennash.com/companies/trip-group/) / 携程酒店商户服务专员（珠海）

## Job description

### 职位描述 1、受理客户咨询

通过电话/会话渠道，及时、耐心地响应商户关于订单、客人等方面的问询和投诉。 2、客诉记录与归档： 在客服系统中清晰、准确、完整地记录每一通商户来电的详细信息、处理过程和结果。

### 工作时间

八个小时轮班制，做五休二，月休八天，但未必轮到周末或节假日休息。最早班次早上6:30，最晚凌晨12:00下班。 任职要求
- 大专及以上学历；
- 可接受翻班工作制，可接受节假日上班
- 普通话标准流利，谈吐礼貌，打字熟练，打字速度不低于40字/分钟；
- 服务意识强，敬业、学习能力强、态度积极、抗压能力强；有同理心，有服务意识，有客服经验优先

## At a glance
- Posted by the employer: May 12, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 160 days
- Location: Zhuhai[Apply on Trip.com Group’s careers site →](https://careers.trip.com/#/job-detail?fromId=MJ034925&atsApiType=Moka)

## More jobs at Trip.com Group

### [携程旅游售后客服（珠海）](https://jobs.opennash.com/companies/trip-group/jobs/92363f4afefe93f9f548/)

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### [携程火车票国语客服（珠海）](https://jobs.opennash.com/companies/trip-group/jobs/9972ba227e2bc5e1db68/)

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### [携程酒店业务经理\助理（珠海）](https://jobs.opennash.com/companies/trip-group/jobs/1390683f64751b5c9068/)

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### [-后端开发工程师-](https://jobs.opennash.com/companies/trip-group/jobs/3fd7aa67824d93394856/)

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### [AI Agent工程师（酒店BU）](https://jobs.opennash.com/companies/trip-group/jobs/f1cc5f5708e062dd4138/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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