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Tokio Marine Holdings · Indiana - Carmel

# Customer Service Representative

Indiana - Carmel Hybrid Full-time $20/Hour Customer Support 

Listed on Tokio Marine Holdings’s official careers site. Posted September 24, 2026. Check that it is still open and apply there.
[Apply on Tokio Marine Holdings’s careers site →](https://tmhcc.wd108.myworkdayjobs.com/External/job/Indiana---Carmel/Customer-Service-Representative_2026-949)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tokio Marine Holdings](https://jobs.opennash.com/companies/tokio-marine-holdings/) / Customer Service Representative

## Job description

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change.

We are proud to be named as a Top Workplace Winner for the past four years by IndyStar! Our newly renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment. This is a hybrid position (3 days in office) with a 9:00AM – 5:30PM daily work shift. We offer a competitive salary and benefits package including: $20/Hour

Starting Pay No Weekends Full benefits (Medical, Dental, Vision, 401k) Casual dress environment Company-paid holidays plus 20 PTO days The Adventure Ahead: As the Customer Relations Representative, you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving service and product concerns or questions while providing extraordinary service to travel and medical insurance customers in various countries.

Resolves incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification. Fulfill requests for claim forms and applications for clients. Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.

### Skills and Experience

Needed: High School degree/GED Two years of Customer Service Experience Strong verbal and written communication skills Dependable WorldTrips is an equal opportunity employer. Join a team where your success is our priority. #LI-CM2 #Hybrid

## At a glance
- Posted by the employer: Sep 24, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 11, 2026
- Listed for: 17 days
- Location: Indiana - Carmel
- Work arrangement: Hybrid
- Employment type: Full-time
- Pay: $20/Hour[Apply on Tokio Marine Holdings’s careers site →](https://tmhcc.wd108.myworkdayjobs.com/External/job/Indiana---Carmel/Customer-Service-Representative_2026-949)

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