[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Thermo Fisher Scientific jobs](https://jobs.opennash.com/companies/thermo-fisher-scientific/) · [Search jobs](/search/) Thermo Fisher Scientific · Lagunilla, Costa Rica # Team Leader Customer Service – Trilingual Lagunilla, Costa Rica Full-time Customer Support Listed on Thermo Fisher Scientific’s official careers site. Posted October 10, 2026. Check that it is still open and apply there. [Apply on Thermo Fisher Scientific’s careers site →](https://jobs.thermofisher.com/global/en/job/TFSCGLOBALR01368730EXTERNALENGLOBAL/Team-Leader-Customer-Service-Trilingual) [OpenNash Jobs](https://jobs.opennash.com/) / [Thermo Fisher Scientific](https://jobs.opennash.com/companies/thermo-fisher-scientific/) / Team Leader Customer Service – Trilingual ## Job description Work Schedule Standard (Mon-Fri) Environmental Conditions Office ### Job Description We are seeking a highly motivated and experienced Team Leader to join our Customer Service Department at our Heredia Shared Service Center in Costa Rica. This role is pivotal in ensuring the highest standards of customer service and relations, driving customer loyalty, and aligning with overall business objectives to foster growth. ### Key Responsibilities Ensure the success of daily team operations. Communicate cross-functionally with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems as required. Meet key performance metrics for Customer Services. Support key Customer Care strategies to drive customer loyalty and improve CAS scores. Provide guidance to Sales to enhance the customer experience. Participate in key projects supporting local and corporate initiatives. Identify and implement key improvement opportunities, such as system enhancements, processes, and tools. Manage customer-related data within ERP systems. Train and present to other teams on relevant customer care tools, initiatives, and strategies. Support and drive order entry automation projects and complaint reduction initiatives. Stabilize the Order Teams to reduce attrition rates and boost team seniority through effective coaching and mentoring. ### Skills and Experience Required: Minimum B2 proficiency in English and French. Strong verbal and written communication skills, is required. Proven experience as a team leader, preferably in a customer care or shared services environment. Experience with Oracle or SAP, and in order management. Strong results focus and attention to detail. Demonstrated ability with systems including Outlook, PowerPoint, and Excel. Good organizational skills and the ability to use initiative and collaborate within a team. Ability to handle confidential and/or proprietary information. Excellent analytical, presentation, written, and oral communication skills. Demonstrated skills in people management and development. Experience in supporting projects and interfacing effectively with internal and external customers. ### Education Bachelor’s degree from a four-year college or university, or equivalent work experience. ### Working Conditions Typical office environment physical demands. Some travel may be required. Commitment to hiring a diverse and inclusive workforce. EEO/Affirmative Action Employer. At Thermo Fisher Scientific, each one of our 100,000 outstanding individuals has an exceptional story to share. Join us and contribute to our remarkable mission—empowering our customers to enhance the health, cleanliness, and safety of the world. ## At a glance - Posted by the employer: Oct 10, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: 3 days - Location: Lagunilla, Costa Rica - Employment type: Full-time[Apply on Thermo Fisher Scientific’s careers site →](https://jobs.thermofisher.com/global/en/job/TFSCGLOBALR01368730EXTERNALENGLOBAL/Team-Leader-Customer-Service-Trilingual) ## More jobs at Thermo Fisher Scientific ### [Sr Customer Service Representative (French)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/644633388c903a54c173/) Lagunilla, Costa Rica ### [Operations Finance Specialist](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/52a832428a38f21fe09f/) Lagunilla, Costa Rica ### [Procurement/Sourcing Specialist III](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/1a72868a7a80130b66c6/) Lagunilla, Costa Rica ### [AMS Customer Service Representative – Service Support Coordinators with German knowledge](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/42a415db67cc4a1e3e19/) Budapest, Hungary ### [Agile Team Senior Customer Service Representative (French)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/16f95b0f0347600c850b/) Budapest, Hungary ## Similar jobs at other companies ### [Project Support Team Leader - Customer Solutions](https://jobs.opennash.com/companies/eaton/jobs/4cf0b5a2591de933832f/) Eaton · Budapest, HUN ### [BMS Service Team Leader](https://jobs.opennash.com/companies/siemens/jobs/c2a36b1a9e2feeb905f8/) Siemens ### [Service Desk Team Leader](https://jobs.opennash.com/companies/lenovo-group/jobs/0daa7063847ff5245850/) Lenovo Group · Brazil, São Paulo, Sao Paulo ### [Team Leader Service Desk - GPC Asia Pacific Rowville](https://jobs.opennash.com/companies/genuine-parts/jobs/be4abbadb89525220a20/) Genuine Parts · Rowville, Victoria ### [Team Assistant Customer Service](https://jobs.opennash.com/companies/siemens/jobs/b59598206678631226a7/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)